GoBuckeyes
Self-Serve and Automatics
We are using ‘count up’ and have had a few issues with people not pressing the stop button and then they of course dispute the charge. We have since programmed the timer to scroll the message ‘press flashing button to stop charges’ and it has helped.
The reason I’m posting this is because after really looking at my statement I noticed we got banged for $90 last month for chargeback inquiries ( 3 * $30/each). After calling Worldpay, I found out I was set up on a per inquiry basis rather than their monthly service. The monthly service is $10/mo if you have one or two chargebacks per month. If you continue getting chargebacks, it will bump up to $15/month etc. It’s a tiered system. Cryptopay ought to talk to their Worldpay rep and insist they set up their customers with the monthly coverage or at a minimum bring it to the customers attention that it’s an option.
Just a heads up.
The reason I’m posting this is because after really looking at my statement I noticed we got banged for $90 last month for chargeback inquiries ( 3 * $30/each). After calling Worldpay, I found out I was set up on a per inquiry basis rather than their monthly service. The monthly service is $10/mo if you have one or two chargebacks per month. If you continue getting chargebacks, it will bump up to $15/month etc. It’s a tiered system. Cryptopay ought to talk to their Worldpay rep and insist they set up their customers with the monthly coverage or at a minimum bring it to the customers attention that it’s an option.
Just a heads up.
