I purchased a used laserwash 4000 and tried multiple times to get access to manuals and they would not give me access. Someone on the forum downloaded them for me and sent them to me or I would not have manuals to this day. They don't do anything without their distributor getting involved. If you are a fix it yourself type of guy who doesn't need a distributor you are pretty much on your own. I am still at a loss as to where to buy parts if I need them. So far I have been pretty lucky that I can get the parts I do need through
washworld which has a much better business model.