Cryptopay Tap issue

[David Rolf]

So I have one bay that often has a Tap issue. Tired searching but nothing comes up. The customer will hold the card up to pay and will turn on for 2 seconds and then turn off and say thank you. They then will do a mag swipe and it works normal. Any thoughts? This only seems to happen in one bay.

 

[OurTown]

What did Cryptopay say about it?

 

[David Rolf]

What did Cryptopay say about it?

They told me they needed a date and time that it happened. Also, it appears to be in line with a declined card. But it works when you swipe? It doesn't happen often; getting the information they need will be difficult. Just have to keep an eye on it for now. Thanks

 

[OurTown]

You could swap swipers with another bay to see if it follows that swiper. If no change then try swapping the Cryptotap with another.

 

[David Rolf]

You could swap swipers with another bay to see if it follows that swiper. If no change then try swapping the Cryptotap with another.

Thanks, just might do that. I did find some odd tap charges on one day in June. I looked in my Analytic section, purchases by device. Along with my bays and vacs there is an entry that says TapRdr for $32 bucks. It only appears on two days out of the month of June. I'll call them on Monday and see what's up. It appears the customers were charged. That's my concern. I hate chasing gremlins.