OK so let me start by saying I've only been working/managing this Automatic Tunnel Carwash for 9weeks, didn't know anything about carwashes prior & I was only doing it for a favor to my boss at the stores I usually work at. So only know what I've ben learning along the way cause the dumbass owner 1st hired 2 guys (1mechanic & 1data) guy and both were screwing him over so all the things that didn't work or needed repairs I've been having to research and figure it all out on my own. And the data guy has had remote access to the web server and I honestly don't know if I've found all his remote access ways in or not, found 10 so far and blocked them, so don't know if this is his doing or not and all though I'm not tech savvy ill figure it out.
So 1st about a month ago I came in and the Pro Suite Programming we've been using, so I have access to our card reader lanes and gates, somehow turned into zip files and i wasn't able to access that program anymore and he was making it into a whole different issue but weeks later found out I just needed to redownload the program again. So then I came into work this Monday my card readers and program were working fine, Tuesday I didnt have anyone use a debit and Wednesday I took my 1day off to come back Thursday and find that the program wasnt working anymore (only cause I had a cash payment that went into the Debit lane so I was going to manually open) but then Im thinking ok l;et me just start troubleshooting and I realized the both card readers werent even communicating with my other computer (Guardian Wash Command Program) which usually would send the signal letting the program know there's a car waiting and what package they bought. So then I went back to the Pro Suite 2 Program and I noticed it was in stop mode for some reason so I went to put it back into run but i got an ERROR message. And unfortunately after I clicked on it to see the ERRROR messages Non Critical Messages and I accidentally hit the clear error messages. But I've been doing digging and called Automation Direct and the REALLYYY PATIENT gentleman was trying to explain and try and direct me into looking in the correct spots but even thought I tried to explain to him I was looking inside my pay station it wasn't until afterwards that I realize he was thinking I was in the mechanical room looking the the whole system. Which I didn't know he could said something. So anyway now that there's the back story.
Ive found that its giving an error code of E01106 RemGrp Comm Err G011 & E02206 RemGrp Comm Err G022. And under event history its saying G00B01S00 192.168.1.244 Now Ive understood that theres a communication error but I dont know what to do to fix it. But then also I noticed that in my Lane 1(card reader 1) the thermalelectric AC wasnt working properly. Because we've been getting down to the 40's-50's it was set at 70 degrees but for whatever reason it had frost on the ac box. And I had noticed in another thread on a different website someone mentioned it. So I had completely turned it off. But the system still wont communicate. And I don't know how to even get it to re connect. And unfortunately the automation guy told me to take pics and also send the PLC program which other then the Pro Suite Program I have no frickin clue where to find the PLC program.
SO PLEASE IF THERES ANYONE THAT CAN HELP ME, I'D TRULY BE GRATEFUL CAUSE THIUS IS DRIVING ME NUTS!
So 1st about a month ago I came in and the Pro Suite Programming we've been using, so I have access to our card reader lanes and gates, somehow turned into zip files and i wasn't able to access that program anymore and he was making it into a whole different issue but weeks later found out I just needed to redownload the program again. So then I came into work this Monday my card readers and program were working fine, Tuesday I didnt have anyone use a debit and Wednesday I took my 1day off to come back Thursday and find that the program wasnt working anymore (only cause I had a cash payment that went into the Debit lane so I was going to manually open) but then Im thinking ok l;et me just start troubleshooting and I realized the both card readers werent even communicating with my other computer (Guardian Wash Command Program) which usually would send the signal letting the program know there's a car waiting and what package they bought. So then I went back to the Pro Suite 2 Program and I noticed it was in stop mode for some reason so I went to put it back into run but i got an ERROR message. And unfortunately after I clicked on it to see the ERRROR messages Non Critical Messages and I accidentally hit the clear error messages. But I've been doing digging and called Automation Direct and the REALLYYY PATIENT gentleman was trying to explain and try and direct me into looking in the correct spots but even thought I tried to explain to him I was looking inside my pay station it wasn't until afterwards that I realize he was thinking I was in the mechanical room looking the the whole system. Which I didn't know he could said something. So anyway now that there's the back story.
Ive found that its giving an error code of E01106 RemGrp Comm Err G011 & E02206 RemGrp Comm Err G022. And under event history its saying G00B01S00 192.168.1.244 Now Ive understood that theres a communication error but I dont know what to do to fix it. But then also I noticed that in my Lane 1(card reader 1) the thermalelectric AC wasnt working properly. Because we've been getting down to the 40's-50's it was set at 70 degrees but for whatever reason it had frost on the ac box. And I had noticed in another thread on a different website someone mentioned it. So I had completely turned it off. But the system still wont communicate. And I don't know how to even get it to re connect. And unfortunately the automation guy told me to take pics and also send the PLC program which other then the Pro Suite Program I have no frickin clue where to find the PLC program.
SO PLEASE IF THERES ANYONE THAT CAN HELP ME, I'D TRULY BE GRATEFUL CAUSE THIUS IS DRIVING ME NUTS!