Need Liability Advice

[rexdarby]

What would you do if a customer fell at your carwash? Do you contact your insurance company right away or do you wait until you hear from that customer? Thanks for your input!

 

[Waxman]

Call my agent and ask his advice. He is the professional here and will know the proper protocol.

 

[Fatboy769]

As Waxman said, call your agent and give him/her a heads up on what happened. They will more than likely tell you not to do anything until contacted by the customer and if/when the customer contacts you, refer them to your insurance co. Good Luck!

 

[captain cw]

Happened to me a few years ago. Customer slipped on ice. He said he wanted me to pay for any medical expenses and eluded to further compensation. He wrote me a long letter threatening me with a local ambulance chaser. Seriously ****ed me off. I called my insurance agent and they contacted him. They informed him that it had been below freezing for three days at the time of the incident and that water freezes, forms ice and can become slippery and that they did not think he stood a chance. I guess it worked, because we never heard from him again. good luck.

 

[Earl Weiss]

What would you do if a customer fell at your carwash? Do you contact your insurance company right away or do you wait until you hear from that customer? Thanks for your input!

1. See to immediate first aid needs and ask if they want you to call parameds. Do not do anything that could make any injury worse.
2. If possible get customer's basic info such as name and address.
3. Do NOT say anything that may be construed as an admission of liability.
4. Do not provide your insurance info. Advise that you wil forward any written deamnds for info to the appropriate party.
5. Contact agent and ask if you need to report anything even though no claim made. Confirm their advice in a letter to them and keep a copy.

 

[Indiana Wash]

1. See to immediate first aid needs and ask if they want you to call parameds. Do not do anything that could make any injury worse.
2. If possible get customer's basic info such as name and address.
3. Do NOT say anything that may be construed as an admission of liability.
4. Do not provide your insurance info. Advise that you wil forward any written deamnds for info to the appropriate party.
5. Contact agent and ask if you need to report anything even though no claim made. Confirm their advice in a letter to them and keep a copy.

6. Do not explain or attempt to explain why the ice was there.
7. Do not explain or attempt to explain why the customer fell.
8. Do not explain or attempt to explain anything regarding preventative measures you took, no matter how bad you want to.
9. Do not comment on the condition that caused the fall.

Indiana Wash, J.D.