Touch/touchless auto

[RykoPro]

I could not agree with you more. I worked for Ryko for many years, as a service technition, service supervisor, and technical advisor and I wouldn't buy a machine from them now unless you plan on letting them work on it, they will not support you with technical info (ask DiamondWash how many times I told him I couldn't help him on the tech support line). I recently had to beg and threaten to get d-timers on a machine program that was 10 years old. If Ryko plans to stay in business they need to see what other manufacturers are doing as far as customer service goes.

I now work for a WashWorld distributor and I really like the machines.

If you worked for Ryko you would know customer support comes from the area service department and not the factory. The factory is for service tech support.
If anyone needs D timers just ask. I will need a program number. We supply free tech help for any customer. We love customers who take the initutive to mantain their own wash, much better than those who do not care and run the wash into the ground!

 

[Red Baron]

Meanwhile back at the ranch, my D&S 5000 just keeps on washing cars, and cars, and cars, and cars...

There are a few "consumable" parts on the 5000 - i.e., side-spinner pulleys, braided 1/4" oscilator hoses - which I keep in stock, and rarely am I shut down waiting on something.

I'd venture a guess that in the 4-3/4 years since I built my wash and installed the new 5000, I've been shut down a total of 15-20 days. Not bad, not bad at all! In fact, I think that's why it seems like such an emergency for me when something breaks and I'm shut down, because it so rarely happens.

 

[Red Baron]

That's about 5,000 cars washed per 1 day shut down, btw.

 

[RykoPro]

Meanwhile back at the ranch, my D&S 5000 just keeps on washing cars, and cars, and cars, and cars...

There are a few "consumable" parts on the 5000 - i.e., side-spinner pulleys, braided 1/4" oscilator hoses - which I keep in stock, and rarely am I shut down waiting on something.

I'd venture a guess that in the 4-3/4 years since I built my wash and installed the new 5000, I've been shut down a total of 15-20 days. Not bad, not bad at all! In fact, I think that's why it seems like such an emergency for me when something breaks and I'm shut down, because it so rarely happens.

Taking care of your wash makes all the difference in the world!

 

[randy64]

If you worked for Ryko you would know customer support comes from the area service department and not the factory. The factory is for service tech support.
If anyone needs D timers just ask. I will need a program number. We supply free tech help for any customer. We love customers who take the initutive to mantain their own wash, much better than those who do not care and run the wash into the ground!

Mark It's me Randy we met when you came back for the last training seminar. The program is a 22858-000 Rev u. Also I don't own the machine it's for a customer, I'd like to make the machine work a little better and being able to adjust some of the timers would be nice thanks...I will PM you with my E-Mail address

 

[Turbo]

I agree. I have seen several Turbos that do a great job. I did not intend to slam them if that is what you understood.

Usually I only read threads and learn; maybe this is my way of contributing. No problem.

I will post abotehr question regarding if I should replace my Turbo or not. I suppose this is really what I was asking.

 

[8flyer]

Speaking of crap tech support.... I purchased an D&S Odysey Soft Touch at the begining of this year and have had alot of issues with it! A call to tech support only results in the reply of "call your distributor" "they are our customers and we have to protect them" My response was "what the hell am I then? I just spent over 100k on this machine!" So now we do 3way calls that result in me still fixing the problem on site. Go figure. -Kevin

 

[DiamondWash]

Speaking of crap tech support.... I purchased an D&S Odysey Soft Touch at the begining of this year and have had alot of issues with it! A call to tech support only results in the reply of "call your distributor" "they are our customers and we have to protect them" My response was "what the hell am I then? I just spent over 100k on this machine!" So now we do 3way calls that result in me still fixing the problem on site. Go figure. -Kevin

What type of problems are you having with it?

 

[8flyer]

1. dema valve changed 1 day after start-up (no prob except new valve 24v d/c not 24v a/c) this created ALOT of phantom problems in the MONTHS following until found.

2. The above problem that created problems (and numerous tech calls) that D&S didn't believe I was having until months later when found is what made me wish I hadn't purchased unit.

3. Needed new touch screen.

4. quoted DS Net then didn't want to deliver because they said it was a mistake.

5. Spotfree/rinse pump veins slowly breking apart and plugging rinse nozzles. replaced.

6. tri-foam still fails occaisionally?

The biggest problem is that this was the first Odysey that my distributor has installed and I swear I know more about it than they do. Not a problem except that they are an hour n half drive away and D&S won't talk tech w/ me. If I knew this before i purchased I would have bought something different for sure. -Kevin

 

[Gabriel]

Dealing with a Company that offers no Factory Support is a really bad experience and it never ends as long as you have their equipment. Worth remembering! Believe me, you are not alone. I would say this is one of the reasons that Wash World looks so good. There are other positives about this company as well including but not limited to few proprietary parts.

 

[MEP001]

It's not really fair to exclude a manufacturer just because they don't offer support. Many of them don't; instead they rely on their distributors. The key is to find a distributor/installer that has good support.

 

[8flyer]

It's not really fair to exclude a manufacturer just because they don't offer support. Many of them don't; instead they rely on their distributors. The key is to find a distributor/installer that has good support.

If the manufacturer disclosed thier tech support policies I would agree. BUT, I would not have chosen them either! On a side note, my dist. says he doesn't get paid for warranty work and I feel bad when he has to drive so far to fix something. Is this typical?

 

[MEP001]

Yes, the distributor will send off parts that are under warranty and will either get reimbursed or get back a replacement. It differs with the manufacturer's policy, but they expect the distributor to eat the labor.

 

[mac]

8flyer, welcome to our industry. I wish this was like the auto industry where the dealer got paid to fix warranty work. It's most likely one of the reasons so many disagreements come up. Bu the way, is that a Comanche you're tooting around in?