How do you all handle customers that have a flat tire coming out of the car wash tunnel? This happens maybe once a year for us when vehicles have the valve stems that are decorative and stick out much further from the wheel. One valve stem is somehow damaged causing the tire to go flat. Do you all cover this type of incident? Do you blame it on the type of valve stem that the car has as it is always the type that is decorative and sticks out much further from the wheel.
Tire Flat Coming Out of Car Wash Tunnel - Covered or Not Covered?
- Thread starter hkim310
- Start date
You should have a disclaimer regarding non OEM equipment that would cover that. That aside, if the customer is a good one offer them gree washes to makes up for them getting it repaired. Unless that is some extravagant valve stem it should cost much. Many tire companies routinely replace them for free with a standard stem or if you provide the fancy stem
Thanks for the quick reply rph9168. We do have that sign about non OEM equipment that does cover us, didn't even think about that....thanks! The few times that this has ever happened in the past, we typically just replace the TPMS valve stem with a regular valve stem as a courtesy. Usually though, customers are really happy about that as they want us to purchase them a new TPMS sensor/valve stem.
Earl Weiss
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2 issues:
1. Non oem - you are not responsible.
2. A. OEM, especialy first gen, are prone to failure for no reason. Do a google search - Not responsible for defect.
2. B. OEM failure of TPMS because someone decided a metal dustcap looked good. dissimilar metals cause corrosion - Do a google search - not responsible.
Surprised this has not hit the news like the air bag issues and Toyota / lexus SUA problems.
1. Non oem - you are not responsible.
2. A. OEM, especialy first gen, are prone to failure for no reason. Do a google search - Not responsible for defect.
2. B. OEM failure of TPMS because someone decided a metal dustcap looked good. dissimilar metals cause corrosion - Do a google search - not responsible.
Surprised this has not hit the news like the air bag issues and Toyota / lexus SUA problems.
Let the customer know based off of what you all mentioned. Customer initially was not happy, but ended up purchasing the TPMS sensor from us and we installed it for her for free. All in all, it ended well. Thanks for all the assistance guys/gals!
TEEBOX
Member
Funny thing this weekend, a customer came in and said my car wash caused their car to have a flat tire. His rear passenger flat in which my towel pointed out to him. He didn't even know it was flat. Sent him to the tire shop next door and he came back to me with the bill. Ask tire shop what was wrong and he said stem rusted and caused the flat... Gave customer bill and said I'm not responsible.
