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  1. pitzerwm

    The Art of the Apology

    Another great bit if info, from Harvey Mackay...
  2. pitzerwm

    My Rant

    Looking at those emails with the Walmart regulars and realize that they not only vote but they use our washes, that explains why God had to make breathing automatic or they would all die.
  3. pitzerwm

    recos on a good independent carwash consultant in the ny/long island area ?

    You might consider having someone else, do the low ball offer, if he gets insulted, it won't be with you. If he accepts show up with the paperwork.
  4. pitzerwm

    Because they are special and they count

    http://www.youtube.com/embed/RoY2gyyIYL4?feature=player_detailpage
  5. pitzerwm

    Another Harvey Mackay valuable Newletter

    I suggest that you sign up to get this direct. I never been disappointed...
  6. pitzerwm

    Credit Card Fees

    All but 10 states passed a law allowing a business the right to add a 1-4% transaction fee on CC sales. They have to have it clearly posted and its a new line on your receipt. That started Feb. 1 I think, and so far I have not seen it being done at any of the major chains. I agree that it...
  7. pitzerwm

    New uses for a smartphone

    http://www.nbcnews.com/video/rock-center/50582822#50582822
  8. pitzerwm

    GOD created a Dog on the 9th day

    http://biggeekdad.com/2013/03/so-god-made-a-dog/
  9. pitzerwm

    Built a SS Carwash

    IMO anyone that lives or is trying to do business in CA, is a masochist. When the government tells you that they are going to screw you and every law that they pass screws capitalist, why would you live there, much less attempt to do business there.
  10. pitzerwm

    Quicken home loans

    I'm thinking that Quicken is just a broker, that sells your paper to someone else. Find the source, so you avoid the middle dip $hits.
  11. pitzerwm

    Pit Cleaning Techniques?

    Here are a couple of articles from our library: http://www.autocareforum.com/Articles/howto/pitcleaning.html http://autocareforum.com/Articles/howto/r-mercer-pit%20cleaning.html
  12. pitzerwm

    wand pumps?

    HP pumps IMO wouldn't work, you need a trash pump. A sump pump might work if you keep the trash out of it and just do the water.
  13. pitzerwm

    15 year old developes a magic test for pancreatic cancer

    http://articles.mercola.com/sites/articles/archive/2013/03/04/andraka-new-pancreatic-cancer-test.aspx?e_cid=20130304_DNL_art_1&utm_source=dnl&utm_medium=email&utm_content=art1&utm_campaign=20130304
  14. pitzerwm

    Tankless Water Heater For Floor Heat

    Jesus, what a great neat setup. Mine always looked like crap, worked, but still crap.
  15. pitzerwm

    Signs of wearing Vacuum Brushes

    Has anyone tried using an amp meter, to determine the condition of a motor? Logically, the draw would increase with age.
  16. pitzerwm

    Interacting with customers

    I'm not a salesman either, think of it as a game to see if you can make them smile. You aren't trying to sell anything, just showing them that you respect them and appreciate the fact that they came and put money in your pocket. When someone is ****ed and upset about something, at first, I...
  17. pitzerwm

    Interacting with customers

    I would make a suggestion, I disagree that we are not in the customer service business. I suggest that not only do you make contact with them, with "nice car" "to much soap/water/pressure" AND put a token in the meter giving them a few more minutes. Figure out something to say, "you look...
  18. pitzerwm

    Embrace Mistakes as Opportunities

    Another good newsletter from Harvey Mackay...
  19. pitzerwm

    You Need to Watch This

    Here is her web site with more great videos http://www.amandagore.com/more-videos/
  20. pitzerwm

    7 facts in this world.

    You will love this: http://www.youtube.com/watch?v=oeLwbZgJ7ns
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