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Randy, In our City, the property owner is responsible for hiring a licensed technician and having the RPZ valve tested and filed with the NYS Health Dept. each year. The City doesnt do it for us so I couldnt use the early schedule trick on them. Reds, Ithaca NY?? I'm in Corning, about an...

I keep track of all of my refunds and they are subtracted from the gross sales. I have 3 sites, 5 IBA's and 9 SS bays. Anyone that leaves a message, gets a return call. I normally give them a free wash (top package) as I can do it over the phone. I carry a list of wash codes in my wallet...

DW, I bought 2 of the National Pride conventional style tubs with ramps. Have been open for about 2.5 months now and am pleasantly surprised at the volumes we have been seeing. I couldnt justify the extra expense for the wall mount tubs, although in hindsight I can see where there would be...

MJWalsh and others, I'm learning about these odors for the first time because I'm not a pet owner. Despite all that I read on this forum about keeping the room clean and washed down 2-3 times a day, I didnt realize the gravity of the situation until that first busy weekend when the place stunk...

Nice job Bubbles! I need to get my local news station to pay a visit. We've been open for just over a month and are also amazed at the interest / activity at the dog wash. I'm still learning about the amount of work it takes to maintain a clean wash room, but we stay on top of it and the...

Bill, Done! That was so easy, I think I'll enter a few more for some other equipment companies that I have dealt with. Some good, some bad! ScottV

Bubbles, My National Pride units came with a menu board that we placed on the wall directly above the tub. It gives short explanations on each function. ScottV

In the last year I have purchased 9 of the Diskin Air Shammee's. Troy Diskin is very good to work with, and any time I had an issue, it was resolved quickly. Motorcycle riders seem to like the air dryer more then any other customers. I see them being used, but don't have a feel for ROI...

Just ate breakfast at the Peppermill this morning! They do know how to serve large portions, thats for sure. I stay at the Riviera which is right next door. Since I just finished building a new wash, and refurbing an old one, I'm not in the market for anything in particular. I just like to...

Buzzie, You can set up the machine to prompt the customer with screens offering "deals" on wash packages. Personally I find them to be a little annoying, especially when many of the customers are older folks in my area, who have enough of a challenge purchasing the $8 wash from an unattended...

Buzzie8, I have 5 of them. Two are just over 5 years old, and three are less than 6 months old. They've made some significant improvements on the newer models. Most notably the bill validator / stacker is now integrated inside the vault. On the older machines, the validator was hooked to...

My credit card processor is Elavon. They sent me a letter stating that I had 90 days to become PCI compliant, or I would be subject to a $25 per month fee, per account. I tried using their online tool and cant make any sense out of the questions that they are asking. I don't want to be...

I actually like the shower curtain idea!! We are opening this weekend and I will see how much of a splash zone it really is. We can certainly put a curtain in place rather quickly. I am amazed at how much interest this Dog Wash room has created in our town. I bet we had 10 different people...

Big, Is a partition between two tubs an absolute necessity? I also had a small room to work with and decided to forego the divider wall. My tubs are separated by 4 feet of space, and the two coin boxes are mounted on the wall in that space. I chose the conventional style tubs so you need to...

Lighthouse, I use PDQ's Access "S" series pay stations because I now have 3 locations and all of them are tied into PDQ's Wash Access Loyalty System. We sell gift cards and wash club accounts online from our website, and it helps when you tell the customer that they can use those cards at 3...

mjc333 I currently have Carolina Pride's SS equipment and purchased the Mercury Payment system through them. It was set up with count down and the first swipe was $5.00 for 8 minutes. You could swipe your card after that and be charged an additional $1.00 / 96 seconds each time until you were...

I am changing my self serve credit card system to count up, rather than count down. I need new signs explaining how it works and thought that some of you might be able to post a picture of what your sign says. I'm thinking something like: Credit Card System - $5.00 initial purchase = 8mins...

Lighthouse, Overall I'm very satisfied with the new Laserwash machines. Most / all of the initial start up issues have been addressed and they seem to have settled down and are now pumping out cars without any problems. I am using a few of the new features but not all of them. The mirror...

Bill, I'll be there (1). Last year was my first forum party and I enjoyed putting faces with screen names. ScottV

Never thought I would be reporting good news! I spoke with the Codes guy and after he explained all about secondary containment and its purpose he mentioned that we can't allow soaps to dump into the storm sewer. I mentioned to him that the floor drain in my equipment room is tied into the...