ACW unexpected coin drop?

[jack954]

i have an acw that had a cryptopay conversion kit installed about 6 months ago. once every few days it will say out of service with the problem being unexpected coin drop. i did all the normal checks with the hopper and found nothing wrong, i then checked video and saw that the last 2 times it did it was after someone used a credit card. cryptopay told me to look for a loose connection with red/green wires but there wasn’t. any thoughts?

 

[864real]

@jack954 Did you ever figure this out? I have this same thing that just started. If I press the program button on the unit and acknowledge the alarm it goes away and may be fine for a few days or happen right away. I disconnected my coin and token inputs just to confirm wasn't those as well. Anyone have any idea?

 

[864real]

Also, from reading it seems to be from the hopper switch, but I don't do returns and my hopper is empty. If that is the case, can i just disconnect it and it still operate?

 

[jack954]

no, I have not figured out the problem. i unplugging the hopper to solve the problem, so now the LED says use exact amount, no change given

 

[864real]

Odd. Mine already says that and always has. I'll confirm it is unplugged and not just empty.

 

[jack954]

yes, as long as you’re fine not giving change then unplugging the hopper should take care of your problem. It did mine anyways.