Hello. New to the forum. Found this community while searching for solutions to credit card processing issues we are experiencing. DataCap will not talk to a end user and will only talk to equipment manufacture, American Changer. Unfortunately American Changer seems to be unresponsive to any form of attempted communication.
I have Ac80001 changer upgraded (2017) with flex board and DataCap iptran for credit card processing, running software version FLXC-0A-C16.
Customers are reporting issues with credit cards not being accepted, getting a voice prompt "your card has not been processed", no error codes show on screen. This seems to occur most frequently if the customer inserts card before making wash selection. If I am on location, I have never not been able to get a card processed, following 1) wash selection 2) inserting and removing card quickly.
I have been observing more and more customers leaving..... I have cleaned card readers and added signage to help customers know they need to swipe their card (not a cip reader). I have frequently observed customers struggle even when properly swiping their card.
Any ideas that might help eliminate this issue - software or hardware improvements?
Ideally the cashier would accept the credit card regardless of when in the transaction process it is swiped, before or after wash selection.
I have Ac80001 changer upgraded (2017) with flex board and DataCap iptran for credit card processing, running software version FLXC-0A-C16.
Customers are reporting issues with credit cards not being accepted, getting a voice prompt "your card has not been processed", no error codes show on screen. This seems to occur most frequently if the customer inserts card before making wash selection. If I am on location, I have never not been able to get a card processed, following 1) wash selection 2) inserting and removing card quickly.
I have been observing more and more customers leaving..... I have cleaned card readers and added signage to help customers know they need to swipe their card (not a cip reader). I have frequently observed customers struggle even when properly swiping their card.
Any ideas that might help eliminate this issue - software or hardware improvements?
Ideally the cashier would accept the credit card regardless of when in the transaction process it is swiped, before or after wash selection.
