wendy's wash
Member
1-1-2014 found Alamo brand water softener stuck on brine wash. Called Alamo to find service center near wash in Houston.
Was told Total Water Treatment Bob Johnson & Associates repaired my type of unit. Guy came out on 1-3-14 and checked machine. kept having to call Alamo support to find out what was wrong. Said bad micro switch. Was their 1.5 hours. Came back on 1-7-14 with two micro switches and put in. Said was working and I gave him my credit card to pay. Guy went back in to check and now found it would not stop on stand by and kept going. Back on phone this time support said motor was bad. I asked if he had one and yes was the answer so I told him to put it on. Took my motor off and put his on and poof smoke in equipment room. 2.5 hours later he says sorry and pats me on back and says he will get another motor and I will not be charged. 1-9-14 puts new motor on and tells me the other motor that smoked was a 24 volt and mine was a 110 volt. He takes out 3 invoices and starts adding up days charge on each invoice. He said billing made him have 3 invoices. One for each day. He said I was going to be charged each day he came out per billing lady. This company charged me for installing wrong motor. I cooled down and 1.5 hours I called company. Lady answered and said they don't guarantee that the right parts will be installed. what? I had to pay twice to get one motor replaced. Woman would not connect me with owners. Will contact BBB to report bad service and hope no one else will have this type of poor service.
Was told Total Water Treatment Bob Johnson & Associates repaired my type of unit. Guy came out on 1-3-14 and checked machine. kept having to call Alamo support to find out what was wrong. Said bad micro switch. Was their 1.5 hours. Came back on 1-7-14 with two micro switches and put in. Said was working and I gave him my credit card to pay. Guy went back in to check and now found it would not stop on stand by and kept going. Back on phone this time support said motor was bad. I asked if he had one and yes was the answer so I told him to put it on. Took my motor off and put his on and poof smoke in equipment room. 2.5 hours later he says sorry and pats me on back and says he will get another motor and I will not be charged. 1-9-14 puts new motor on and tells me the other motor that smoked was a 24 volt and mine was a 110 volt. He takes out 3 invoices and starts adding up days charge on each invoice. He said billing made him have 3 invoices. One for each day. He said I was going to be charged each day he came out per billing lady. This company charged me for installing wrong motor. I cooled down and 1.5 hours I called company. Lady answered and said they don't guarantee that the right parts will be installed. what? I had to pay twice to get one motor replaced. Woman would not connect me with owners. Will contact BBB to report bad service and hope no one else will have this type of poor service.
