BBB Contacted me over Wash Club Memberships

[HeyVern]

So you would give her her money back? She claims she never uses the car wash but signed up for 30 days and washed it i think 7 times. Now Shes claiming she didn't sign up for it to be reoccurring charge and that what I did was illegal. She was a total B on the phone. She claims she never got the automated text about signing up but I can assure you she did, and that the software is not malfunctioning.

I would refund the money for the second month she has not used. No, I would not refund the original charge for the pass that she has already used.