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Beacon Mobile outage 2/28

lighthousecarwash

lighthousecarwash

Active member
I'm unable to process any Beacon Mobile transactions via my Nayax readers today. Keep getting "try another card", or "temporarily cannot process" on the Nayax screen. Anyone else have issues?

Thanks,
Lighthouse
 
My nayax units have been fine all day. Is it all your transactions or just beacon mobile specific? Not familiar with beacon mobile or how it works
 
Transactions fine. Beacon mobile runs my app. This morning I am not able to activate any reader from MoMa now. Says machine not responding. Got a call into Beacon and Nayax.
 
I'm having the same issue, but it is now on just a couple bays. Called Nayax and they had me test it on the monyx app and it worked fine. They said its a issue with beacon. As usual I was unable to reach them by phone so i shot over a email to them linking in several others in DRB and got a response. Becon Mobile tech is blaming it on nayax and tells me to contact nayax. I told him it has to do with their end and he blames nayax and nayax blames beacon. The customer service is horrible. In the mean time we are losing business and looking bad to the customers.
 
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