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It's DSL through AT&T, and typically they only allow you to obtain one address via DHCP from them. So my initial thought process is that his router has the IP, then when another device gets on behind the DSL modem, it expires the current IP or allows an IP conflict which is causing the issue. In my opinion, it's at least the first troubleshooting step to try. If he has the same issue, I would recommend he put it back the way it was and we look for another potential issue.
Troubleshooting 101 right, change one thing at a time..
So it is dynamic (DHCP). Yes that would be a problem if the ISP only provides one IP (typical) but his explanation doesn't entirely make sense.
Troubleshooting 101 is accurately defining the problem before taking corrective measures. When you look at the network assignments, what to they show (ipconfig/all)?
But in his case, a re engineering of his LAN layout is what's required to properly structure his network into one (or more subnets). That would solve the single IP issue from the ISP (if that is the case). But also address the requirements of the equipment (ie what the CC clearance company wants) and to ensure there are no conflicts on the network and routing a switching can occur between devices that need to see each other. Also, static internal IP addresses will help destination routing from the outside once the translation and port assignments are made.
What I always told my techs..."Just cause it works, doesn't mean its right"