Twitter, Facebook, Google, building a website while all relatively inexpensive or free altogether sounds great, but our response over the last two+ years in these mediums has been lackluster to say the least.
Coupons in mailings like Val-Pak or welcome wagon are also costly and returns suspect.
The best bang for my buck has come from cable TV ads. yes its costly, kind of. We are currently celebrating our 50th anniversary and running 800 spots from September to Mid October. To try and draw in new customers and as a promotion we are advertising half off Tuesdays $5.00 instead of $10; 5 wash books on sale for 5 for $30 through October; And, save $20.00 when you purchase 2 monthly passes. We're doing this to spur revenue as well as September and October are hsitorically our wrost months of the year. So far we've been lucky on the weather (3 beautiful Tuedays in a row) and we have washed 300-400 each day. We've never done this kind of volume on a Tuesday in September or October in the 13 years since we swicthed from full serve to express exterior and the guys are seeing alot of new faces.
We are also selling 150-200 books per week. We promote these specials internally as well with handouts given to each customer. We are also having a raffle with the winner getting a 3 month winter wash pass, a one month pass for 2nd place and a 4 wash book for 3rd. The drawing is October 31st. On the entry form they also have to provide us with their e-mail address to add to our database and tell us their birthday so we can enter them into our birthday club which gets them a $5.00 off coupon on their birthday. They can also register for this on our website. Lastly we are also running newspaper ads in a local newspaper. The cost of all the advertising is about $3,000. But we are seeing definite results. After all, isn't that the purpose of advertising - results?