car wash wand flew out of holster....damage

[coincarwash.ca]

A customer put money in and was not holding the gun. He said it flew out of holster and damaged his car....how should I respond to him....he sent me an email....Any good response for him.

 

[jack954]

first thing i would do is check all my guns to see if one of them does that. if they don’t then i wouldn’t give them my time. this would be 1 of 500 different reasons to have video surveillance.

 

[Toms PTcarwash]

Unless you are running 5000+ psi, I doubt that happened. Even with that PSi, if you have weep guns, it's not happening.
Cameras and a DVR are unfortunately required in this business these days.

Just last month I had a customer say my touch free auto wash damaged all four wheels on his 2020 honda. I told him there is no possible way that happened, as it is a touch free. His insurance company contacted me and wanted my insurance info. I sent them the video of his car entering, washing and leaving my wash, with no issue. Haven't heard anything since.

 

[Eugene]

Had a weep gun stick open a few years ago and when it started up shot out knock out the beck window of a ford mustang . Had to pay for it . All on DVR . It was a JE Adams gun . Took all of them out and replaced with Cat guns at that time .

 

[Twodose]

I wouldn't do anything, they are going to need proof that it did happen at your wash, do you have camera's?

 

[MEP001]

Unless you are running 5000+ psi, I doubt that happened.

I've seen it happen.

Even with that PSi, if you have weep guns, it's not happening.

I've seen it happen with a weep gun.

It was a JE Adams gun .

They've had the occasional bad batch. A friend of mine had a customer's car get damaged, and Adams paid for the car repair.

The best defense is to have signage that says to have the gun in hand before starting the wash.

 

[jack954]

i had it happen and paid out $600. there was a pinhole in the hose about 2 foot down from the gun. i watched the video and new it was going to cost me. i run 1250 psi

 

[Toms PTcarwash]

I'd love to see that video. I just can't image how that happens.
I see people lay them on the ground and they only move a little when started.
I also run 1200-1250 psi.

 

[jack954]

video is long gone, but i agree with you i don’t know how it could happen. I actually didn’t believe the guy when he called me until I looked at the video

 

[Toms PTcarwash]

Crazy!