Chargebacks again

[PaulLovesJamie]

True, but then every time someone scrolls past that when flipping the dial, it would kill the wash. ...

5 second delay. So scrolling past it does not stop the wash.

 

[HCCW]

5 second delay. So scrolling past it does not stop the wash.

BRILLIANT. I love that. Even setting it at 15-20 seconds would work great. I’m going to have my electrician put a relay in each bay. The only customers of mine that won’t like it are those that stop the water to do some scrubbing of tires, washing with a mit, etc. but keep the timer running for when they want to turn it back on to rinse. But I can deal with them and let them know why we changed it.

 

[HCCW]

Ok but Worldpay does absolutely nothing to help us in this matter. You would think they would be on our side. Also it sucks that cryptopay is ONLY limited to Worldpay

Exactly. WP is trash. I use TSYS and I win every chargeback. They are very user friendly. We only get 3-5 a years.

 

[HCCW]

I used a programmable ladder relay, connected all the second layer outputs to inputs on the relay, then programmed the relay to send a brief close circuit for the button. I did one wash with a Hamilton D.A.N. system and eliminated the button, and I modified Cryptopay swipers for another by soldering wires to the buttons for an external hookup. The relays aren't very expensive, and if you have enough spare wires going to the equipment room you could do four bays with one relay.

How have I never thought of this?!?

 

[MEP001]

True, but then every time someone scrolls past that when flipping the dial, it would kill the wash. My customer would HATE that. Constantly having to reslide their cards to restart it? Not too mention the increase in transaction fees.

I have done it. A five second delay worked perfectly.

 

[HCCW]

I have done it. A five second delay worked perfectly.

You do not know how happy this has made me. I can’t wait to add this.

 

[Rudy]

New scam from the Processor....

I get a chargeback letter. I am able to locate the customer. The customer informs me that he DID NOT file a chargeback. He tells me, that he had to replace his card because it was lost. He repeats back (again) that he doesn't dispute the fact that he used, and received the car wash services.

It appears that the chargeback was generated by the processor.

How is this my fault?

 

[Damoni88]

New scam from the Processor....

I get a chargeback letter. I am able to locate the customer. The customer informs me that he DID NOT file a chargeback. He tells me, that he had to replace his card because it was lost. He repeats back (again) that he doesn't dispute the fact that he used, and received the car wash services.

It appears that the chargeback was generated by the processor.

How is this my fault?

I’m sure it is the pos company worldpay right?

 

[HCCW]

I’m sure it is the pos company worldpay right?

This was my first thought as well.

 

[cantbreak80]

If you set it up where selecting "STOP" on the switch will end the transaction, all these problems should go away.

Installed this "feature" on NAYAX VPOS Touch readers at a customer's wash.
One IDEC SmartRelay with one expansion module controls all 6 bays.
OFF position on the rotary switch for 5 Seconds...credit charges end.

Dixmor LED6 displays money spent during credit operation.
Every 5 seconds, the display scrolls:
"Press STOP or Select OFF to End Charges".

Awesome!

Thanks MEP001

 

[traveler17]

Make your credit card max an odd amount like $ 6.37 . If they need more time they have to swipe the card again.
Every Jan. I up the limit an odd amount like $6.84.
I’ve done this for at least 20 yrs.
Sometimes I get a customer might ask why they have to swipe their card again and I tell them that some customers forget to press the stop button. They understand.
If I was you I would start with an odd price around $6.34 to 7.04.
I think I’m around $12-13.17 now.
This has worked very well for me.

That’s a great idea

 

[sjb]

Here’s my version…

I have $10 pre-authorization charge with the CC’s, and a $15 max on the bays and $25 on the dog washes. Count up.

the CC’s have been a game changer for me, and it only took me 24 yearsto incorporate them…! Oy.

 

[HCCW]

Installed this "feature" on NAYAX VPOS Touch readers at a customer's wash.
One IDEC SmartRelay with one expansion module controls all 6 bays.
OFF position on the rotary switch for 5 Seconds...credit charges end.

Dixmor LED6 displays money spent during credit operation.
Every 5 seconds, the display scrolls:
"Press STOP or Select OFF to End Charges".

Awesome!

Thanks MEP001

That is amazing! I need to do this at my washes.

 

[Greg Pack]

Just got a chatrgeback that stung a little. Dude used a $5 gift card and purchased $60 worth if self serve time with the card. Got a $55 charge back. That's the biggest I think I've seen yet. I filled a report for theft of services but at the end of the day it just isn't worth my time to follow up. Changed my pre auth from $5 top $6 in the hopes that if he tries it again it will reject the card and he won't try too hard to figure out the system. If it gets worse it might make an argument to get rid of the swipers and have tap to pay exclusively. I'm trying to keep it in perspective. Although this pisses me off a little it represents less than .5 percent of CC revenue at this site.

 

[HCCW]

Whoa. Th

Just got a chatrgeback that stung a little. Dude used a $5 gift card and purchased $60 worth if self serve time with the card. Got a $55 charge back. That's the biggest I think I've seen yet. I filled a report for theft of services but at the end of the day it just isn't worth my time to follow up. Changed my pre auth from $5 top $6 in the hopes that if he tries it again it will reject the card and he won't try too hard to figure out the system. If it gets worse it might make an argument to get rid of the swipers and have tap to pay exclusively. I'm trying to keep it in perspective. Although this pisses me off a little it represents less than .5 percent of CC revenue at this site.

Whoa. That is a big chargeback.

 

[Keith Baker]

Make your credit card max an odd amount like $ 6.37 . If they need more time they have to swipe the card again.
Every Jan. I up the limit an odd amount like $6.84.
I’ve done this for at least 20 yrs.
Sometimes I get a customer might ask why they have to swipe their card again and I tell them that some customers forget to press the stop button. They understand.
If I was you I would start with an odd price around $6.34 to 7.04.
I think I’m around $12-13.17 now.
This has worked very well for me.

I'm confused. Why not just use a count down system? If your going to make them swipe again at $6.34, just make them add time when the last minute warning goes off for $5.00?

I sold my wash about 6 months ago but had the countdown in the wash for the last three years I owned it. One charge back in that time. That was someone who swiped again right away for some reason and disputed the second swipe. I never asked why, I just deducted the $5.00 from sales.

When I set it up, I figured that buying a car wash in cash was always a count down transaction, so make the CC transition the same. Posters told me in no uncertain terms that the count up was the only way to go and there was to be no discussion of it.

I may or may not have been leaving some money on the table by not doing the count up, but I didn't have to try to retrain my customers or rewire my bays to deal with what your dealing with in this post.

Just my .02

 

[MEP001]

Why not just use a count down system?

Because customers will spend around 30% more with count-up over cash. They probably spend more with count-down too, but they can still let the time run out and hand or bucket wash.

 

[JMMUSTANG]

It just made sense to me. My customer like it. I don’t have any customer issues with it.
I like having an odd stop amount.

 

[Earl Weiss]

. Posters told me in no uncertain terms that the count up was the only way to go and there was to be no discussion of it.

I may or may not have been leaving some money on the table by not doing the count up, but I didn't have to try to retrain my customers or rewire my bays to deal with what your dealing with in this post.

Just my .02

You were not leaving "Some $ " on the table. You were leaving a lot.

Bays did not have to be re wired for count up.

Customers may not always be the sharpest knife in the drawer but I think the vast majority have learned how to put their card in a gas pump, swipe and then pump until done or reach whatever level of $ the want to spend. Car Wash with count up is the same process.

 

[soonermajic]

I bet he prolly only lost about 10% of CC sales, w/ countdown.