cost of tokens

[gibson@tokensdirect.com]

I have found that using a $1 token has the potential for additional profit and the reduction of theft risk. If a customer pays $1 for a token that costs me .32 cents and they never use or they lose it, that's .68 cents pure profit for me! Meanwhile, if I need $5000 (value) in my change machine, I would much rather have $5000 in tokens (cost=$1600) than $5000 in $1 coins (cost=$5000) hanging on my wall. That leaves you with $3400 to spend on something else. What are the chances a thief would want to pop a bill changer if they think it's just full of tokens? Now, what are the chances a thief would want to pop a machine full of those shiny new gold $1 coins? PLUS, when you use tokens bank runs are for DEPOSITS ONLY! No more going to pick up MORE $1 coins (or quarters) to fill the hopper. And that also reduces your risk of being seen with "bags of money" coming out of the bank or at the wash.
Ed

Hi Ed - my name is Gibson and I'm the Marketing Specialist for TokensDirect and Van Brook. This comment is "spot on" (probably not a good pun for a car wash owner ) and a message that we're trying to get out to SS car wash owners who may still be using quarters/$1 coins and are hesitating making the switch to tokens for one reason or another.

Would it be possible for me to use your post and or name in some marketing materials that I'm preparing detailing the benefits of switching from coinage to tokens?

 

[I.B. Washincars]

I dispense a combo of dollar coins and quarters as well as having another changer for dispensing tokens. Tokens have been a very expensive lesson for me. I have a credit balance of over $1500 with Van Brook that I tried to use this spring and your company refused to honor my credit because it was from previous to the buyout. I'm assuming that if I had owed Van Brook $1500 I would have been expected to pay. You may correct me if I am wrong.

Feel free to quote my post in any of your marketing materials if you wish.

 

[pitzerwm]

If they specifically excluded the liabilities, then legally they don't have to honor that credit. However, since their cost is much less than that, stiffing you and being exposed here, will cost them a lot more than that. Until this is settled to your satisfaction you won't see their adverting on this site. IMO, the fact that you had to come means that their communication with previous customers needs some work too.

 

[I.B. Washincars]

All is well.

Bill, you may very well be correct that they didn't buy the liabilties. I can understand that any unpaid bills by VB (not saying there were any) they most likely would not be required to pay. This was not an unpaid bill, but was a credit (for mdse.) on an open account. I would think that would be totally different than an outstanding bill, but I guess I could be wrong. The fact that I didn't need to use the credit for over 3 years might also have been an issue.

Regardless of whether my assumptions are correct or not, Van Brook called me yesterday afternoon. They took good care of me (If Bill is correct, over and above what they had to do) and all was worked out to my satisfaction. It looks like Virgil (I miss chatting with that guy) left the company in good hands after all. I'll still be buying Van Brook tokens in the future.

Thanks Bill for the forum, I owe you a dinner next spring in Vegas. And lastly, thanks to Dottie at VB. You've always been a sweetheart, very proffessional, and helpful every time I have ever called. I hope the new owners keep you there until you decide it's time for you to go.

I'm very pleased and appreciate VB stepping up on this issue, thanks.

 

[pitzerwm]

Well, thanks to Osborne/Van Brook for watching the forum and going beyond "whats legal" and thanks to Pat for admitting that he might have dropped the ball by not taking his credit in a timely manner.

This is a good lesson, if you have a credit, use it within a reasonable time!!!

So hopefully one day you will see Osborne/Van Brook as a supporter

 

[I.B. Washincars]

You're right Bill, I really did shoot myself in the foot by letting that go so long In my defense, it just isn't in my psyche to spend money when I don't need something. Oh well, I guess I'll know better next time

I agree that we need to see a Van Brook ad here on the forum.