Credit Card Acceptance
- Thread starter FLCW
- Start date
$50/mo was for one of their cellular routers. Our property was to big to reach all the bays and I ended up hardwiring all the readers and returned the router.
We had a processor for 20 years that we loved. Then they switched us to Worldpay (no idea why they changed). Worst year of my car washing career. I tried hard to like them and give them the benefit of the doubt, but wow. Way too many problems to list them all here - but needless to say, after 21 years I dumped our original company and switched all of our locations to a new guy that uses Tranlink (or Transfirst? I can’t remember right now). Anyway, the last 3 years have been heaven. Translink is so professional and easy to work with and their fees are much lower. Wish I would’ve switched earlier. If WP was the only option left on planet earth I think I would just take quarters. (That’s a joke. Maybe.)
Who's credit card system are you using?
Washgear.
Car_Wash_Guy
Well-known member
They do fleet and loyalty and that’s been awesome for us. But they don’t have a tap option. We are starting to get desperate because our customers keep asking for it and more and more people have cards with mag strips that don’t work. But I can’t find ANY card acceptance hardware except for Washgear that doesn’t take any fees from you ever - just the initial purchase price - and lets you pick your own processor. I can’t tell you how great that has been.
Car_Wash_Guy
Well-known member
Strange that you've had so many problems with the world pay. I have them on my IBA side of my one wash. No real issues, but the interface could be a lot better from the manager/owners end.
Has Monex agent heading the top pay in the future on their terminals?
I'm wanting to upgrade my meter boxes and not sure who I want to go with. Been with WashCard since I bought the wash and they've been absolutely fantastic and their services great but you pay for it through their fees.
ETA:
No tap is serious problem though! I think more people use tap than the stripe these days, although obviously in the car wash environment were so far behind and technology that all I have is swipe for now.
We had Washcard the first 5 years of our operation and they do have a great product with great support. There were no fees tied to their product back then. When we decided to upgrade, the ONLY reason we didn’t choose Washcard was the ongoing fees that were tied to their new system. No joke. We loved them.
Agreed. We are losing more and more transactions to people who leave because their mag strip isn’t working. We need tap now. I think you’ll be hard pressed to beat Washcard. Since I haven’t used their system since they started taking fees, can you tell me how much they take as a percentage? I may be going back to them after all this time and I want to prepare myself for the sticker shock.
Car_Wash_Guy
Well-known member
I could be wrong.....but it looks like 3.5% all in. Besides the individual transaction fees, I believe there's also monthly service fees, etc
Does that sound about right?
3.5% sounds like the credit card “processing” fees that everyone has to pay, regardless of what equipment they use. I’m curious about the extra fees that Washcard takes.
GoBuckeyes
Self-Serve and Automatics
Sorry, i
. I’m talking about Washgear. I’ve looked in to Monex and no way. I’m too spoiled picking my own processor, not paying any fees for the hardware, having my car wash name show on customers bank statements, etc.
Sorry, I’ve been known to be unclear
. I’m talking about Washgear. I’ve looked in to Monex and no way. I’m too spoiled picking my own processor, not paying any fees for the hardware, having my car wash name show on customers bank statements, etc.Car_Wash_Guy
Well-known member
No, that figure came off the monthly fee. I was charged compared to my gross sales between credit cards and loyalty cards.Sorry, i
Sorry, I’ve been known to be unclear
I’m a little surprised that Wash Gear is still in operation. The last time I tried to call them it went to voice mail and no one ever called back. There web site https://washgear.com/ is down for maintenance and has been for some time.
I tried contacting them a few months ago, it was the same, no way to contact anyone there.
OurTown
Well-known member
That's how some companies roll like Etowah Valley. They never call you back and the newest downloadable catalog they have is from 2018. At least their website works. Don't get me started on contractors not calling back. It's nuts. They must have work coming out their ears.
I can't speak for Etowah Valley. Washgear, though, was great for getting back us. We ended up moving onto Cryptopay due to fees.
MEP001
Well-known member
