Roz
Well-known member
- Joined
- Oct 29, 2017
- Messages
- 1,335
- Reaction score
- 766
- Points
- 113
So I had a long chat with a most helpful customer service rep. Seems that the Analytics Fee started in October with little to no notice. I do recall seeing some spam email about your reputation monitoring now available but nothing about an added optional service.
They are refunding me the Analytics fees. Given the voice prompts I suspect they are receiving a lot of calls just on this one item. I would ask for both Oct and Nov to be refunded. They botched the rollout of the service thinking that people would not look at the long list of small fees at the end of the statement.
Customer service reviewed the various fees with me. Most are from the credit card companies with crazy sounding names that try to imply the government is adding the fee but they just pass them thru to us. No idea if true or not about Gov. Supposedly they (TSYS) only adds 0.1% to whatever CC company charges us.
If you look at the bottom of the fees list you will see the TSYS fees. There is one additional optional fee from TSYS for $5.99 per month. It was explained as a type of insurance policy in the event you are taken to court for some credit card security breach blamed on your wash the insurance covers you up to $100k per incident. You can cancel the policy at anytime or reinstate it at any time. Given the latest hack in the news we might keep the insurance but asking around for more info.
I wish TSYS would be more transparent and send us info about policies we may have and not just place more fees on our statements.
All in our fees are 3.25% per month with slight (0.1) variations each month. Fairly consistent between our washes.
They are refunding me the Analytics fees. Given the voice prompts I suspect they are receiving a lot of calls just on this one item. I would ask for both Oct and Nov to be refunded. They botched the rollout of the service thinking that people would not look at the long list of small fees at the end of the statement.
Customer service reviewed the various fees with me. Most are from the credit card companies with crazy sounding names that try to imply the government is adding the fee but they just pass them thru to us. No idea if true or not about Gov. Supposedly they (TSYS) only adds 0.1% to whatever CC company charges us.
If you look at the bottom of the fees list you will see the TSYS fees. There is one additional optional fee from TSYS for $5.99 per month. It was explained as a type of insurance policy in the event you are taken to court for some credit card security breach blamed on your wash the insurance covers you up to $100k per incident. You can cancel the policy at anytime or reinstate it at any time. Given the latest hack in the news we might keep the insurance but asking around for more info.
I wish TSYS would be more transparent and send us info about policies we may have and not just place more fees on our statements.
All in our fees are 3.25% per month with slight (0.1) variations each month. Fairly consistent between our washes.
