Cryptopay Count Up problem

[traveler17]

Hey I’ve recently finished up putting CP in the bays at one site. Worked fine til this morning. Employee went by this morning and said customer swiped card and and it counted the money up shy one quarter of start time then says “coin “. These are wired to LED 7s. All 4 bays programmed the same when putting info in on the app. No customer service today. count up and count down are wired the same , correct ? ideas would be greatly appreciated. Thank you!!

 

[cantbreak80]

From Dixmor's Troubleshooting

“COIN” INDICATES A CONTINUOUS COIN PULSE COMING TO TIMER FROM COIN ACCEPTER OR A SHORTED COIN SIGNAL WIRE. DISCONNECT COIN SIGNAL WIRE AT TIMER TO VERIFY THIS PROBLEM"

 

[traveler17]

Thanks I appreciate it!! It’s doing it in 2 of the 4 bays. Big help . Thanks again.

 

[Randy]

Disconnect the wire from the Cryptopay swiper that goes to the White/Black on the LED-7 timer and see if it goes away.

 

[traveler17]

Disconnect the wire from the Cryptopay swiper that goes to the White/Black on the LED-7 timer and see if it goes away.

Thanks Randy. I’ll try it first thing in the morning. I almost called you but didn’t want to bug ya on a Sunday. Thanks for the advice !!!

 

[MEP001]

Count-up and count-down don't wire the same. Which way do you have yours?

 

[traveler17]

Count-up and count-down don't wire the same. Which way do you have yours?

That’s gotta be what it is then. I started out w 2 bays last year doing count down “ don’t ask me why”. I had them installed by a friend when I was out of town. I installed the other 2 bays Friday for count up. I haven’t looked at the manual yet, it’s at the wash. I thought both were wired the same and configuration was changed on the site. Thank you for that !!!

 

[Dan kamsickas]

That’s gotta be what it is then. I started out w 2 bays last year doing count down “ don’t ask me why”. I had them installed by a friend when I was out of town. I installed the other 2 bays Friday for count up. I haven’t looked at the manual yet, it’s at the wash. I thought both were wired the same and configuration was changed on the site. Thank you for that !!!

You can wire them the same. It's in the setup of Cryptopay where the change is made. We do a ton of doors with Cryptopay and they are all wired into the white/black wire.

 

[traveler17]

Count-up and count-down don't wire the same. Which way do you have yours?

So the

You can wire them the same. It's in the setup of Cryptopay where the change is made. We do a ton of doors with Cryptopay and they are all wired into the white/black wire.

So I just had someone else tell me to take on e of the red / green wires and put it in pin 9. Sound right? The two that were not working were originally set for count down

 

[Dan kamsickas]

So the

So I just had someone else tell me to take on e of the red / green wires and put it in pin 9. Sound right? The two that were not working were originally set for count down

On the LED6 one of the red/green wires goes to 8 and the other to 9
On the LED7 one of the red green wires goes to 9 the other 6
On the LED8 one of the red/green wires goes to 7 and the other to 9(I think)
On the LED9 one of the red/green wires goes to 8 and the other to 6

 

[MEP001]

I have always hooked up one of the red/green wires to the coin signal to the timer per the installation instructions.

https://www.getcryptopay.com/data/knowledge-base/downloads/Quickstart_SwiperInstallation_NG.pdf

 

[Dan kamsickas]

I have always hooked up one of the red/green wires to the coin signal to the timer per the installation instructions.

https://www.getcryptopay.com/data/knowledge-base/downloads/Quickstart_SwiperInstallation_NG.pdf

If you are hooking up to a non-Dixmor timer. The chart on the next page shows pretty much every common timer hook up.

 

[traveler17]

If you are hooking up to a non-Dixmor timer. The chart on the next page shows pretty much every common timer hook up.

Led 7. Thanks !!