Really frustrated with CryptoPay and Worldpay right now. I had my first chargeback ($3 charge) which doesn't show on the statement but I was alerted with a separate letter. I went ahead and disputed it even though it wasn't worth the time and they agreed. Now I see a $15.50 "INCOMING CHARGEBACKS - 6960" charge.
Called Worldpay and as always can barely understand them then got to someone in billing (Mr. Hill) who spoke clear english. He couldn't tell me what the charge was for though (e.g. was it a charge for refuting the chargeback or just a chargeback fee). I requested a fee schedule which he said he would send but have not seen anything yet.
Called CryptoPay and eventually talked to Wesley the Technical Services Supervisor who deals directly with WorldPay. I told him I was very frustrated with the fact I've spent a lot of money on these swipers and would not have done so knowing that only Worldpay is the processor and they're so shady on their fees and impossible to deal with.
Wesley said CryptoPay negotiated the same fees for all their customers but he know details of what they were and said ultimately I signed a contract with WorldPay and that would be governing. He also said there's a choice between a monthly fee or per chargeback fee but didn't know what I was on (may have changed after I complained about their other fees and worked w/ CrytpoPay to change). He said at one time they had other processors but the service was not good and they went solely with WorldPay because WorldPay would work with them and he has contacts he can call and try to work issues out with whereas they didn't get much responsiveness from other processors when there were issues.
I told Wesley there should be something in writing in black and white showing what the fees are that they negotiated and what exactly our options are with regard to chargeback or annual or monthly fees. He agreed and said he would work something up and send it to me (have not seen yet, will be happy to share if he delivers).
Afterward I looked at my Worldpay contract and it says I should be charged $2.50 for chargeback handling.
I think the key take away other than Worldpay sucks is that CryptoPay is capable of allowing customers to go with other processors but they choose to operate a monopoly and give us no choice (I can't imagine another company being worse). Further that Worldpay is I believe a shady company especially on the chargeback fees and is regularly operating with predatory and unfair business practices. I believe the situation is ripe for a class action lawsuit against Worldpay and perhaps Cryptopay.
Called Worldpay and as always can barely understand them then got to someone in billing (Mr. Hill) who spoke clear english. He couldn't tell me what the charge was for though (e.g. was it a charge for refuting the chargeback or just a chargeback fee). I requested a fee schedule which he said he would send but have not seen anything yet.
Called CryptoPay and eventually talked to Wesley the Technical Services Supervisor who deals directly with WorldPay. I told him I was very frustrated with the fact I've spent a lot of money on these swipers and would not have done so knowing that only Worldpay is the processor and they're so shady on their fees and impossible to deal with.
Wesley said CryptoPay negotiated the same fees for all their customers but he know details of what they were and said ultimately I signed a contract with WorldPay and that would be governing. He also said there's a choice between a monthly fee or per chargeback fee but didn't know what I was on (may have changed after I complained about their other fees and worked w/ CrytpoPay to change). He said at one time they had other processors but the service was not good and they went solely with WorldPay because WorldPay would work with them and he has contacts he can call and try to work issues out with whereas they didn't get much responsiveness from other processors when there were issues.
I told Wesley there should be something in writing in black and white showing what the fees are that they negotiated and what exactly our options are with regard to chargeback or annual or monthly fees. He agreed and said he would work something up and send it to me (have not seen yet, will be happy to share if he delivers).
Afterward I looked at my Worldpay contract and it says I should be charged $2.50 for chargeback handling.
I think the key take away other than Worldpay sucks is that CryptoPay is capable of allowing customers to go with other processors but they choose to operate a monopoly and give us no choice (I can't imagine another company being worse). Further that Worldpay is I believe a shady company especially on the chargeback fees and is regularly operating with predatory and unfair business practices. I believe the situation is ripe for a class action lawsuit against Worldpay and perhaps Cryptopay.
……I understand the frustration because the majority of us have cryptopay. I would hope w enough blowback crypto would start searching other processors!!
