I bought the Mercury system from Carolina Pride. Don't get me wrong it has its issues but its a much better system because it counts all money in the box along with credit cards. It also lets you choose whoever you want to process your transactions. its a lot more money. I was worried that if Crypto went out of biz that i wouldn't be able to run cards anymore and thats who their system is set up. Frankly there is no really great solution across the whole industry. I just waited until I wanted to replace all of my doors and was ready to make the jump to putting them on all my vac's as well. It ends out being about double the price, but I know exactly how much money is in every box. Also their tech support is amazing. I am really cheap so its been a hard for me to pay up but i sleep really well at night knowing that i have someone to call who is always there to help.
I am glad I am not the only person who has this problem. I just purchased a new cryptopay system through kleen-rite. I tired calling cryptopay all day friday and never once did anyone answer the phone. I left messages with purchasing, and tech support. The tech support guy did finally call me back at closing time. Needless to say I wasn't very impressed.
I just called Cryptopay and Diane from sales answered on the 3rd ring. She trying to find your call so she can call you back or she’s waiting for your call.
That's real handy having to wait for a call back every time you call. Most of us don't hang out at the wash for hours on end waiting for a return call. By the time they return your call I am usually at home and can't check anything they suggest anyways. Maybe they need to hire someone to take calls.
