I have recently installed several of his bay boxes with CC readers and have never had a problem getting through to him. Even when he was at the ICA show he always got back to me the same day. I have been happy with the system so far. He has upgraded to some more robust
credit card readers and that has taken care of the only problems I had. He now has a 30 page owner manual for his CC timer that really explains a lot more in detail than before. I think he has so many orders for his system that he has not had time to get brochures made.