Everwash

[Tim.peele]

Everwash was down almost all of yesterday it still may be down this morning my problem with them is they did not alert owners and customers of the problem that existed on their end with pollen season here at one time I had 3 in line and 1 washing checked cameras 5 minutes later everybody was gone what happened is first customer in line could not get app to work so the two behind him I thought machine was tore up (Everwash) customers are not happy and I’m losing paying customers in the meantime once I found out we had a problem I had to stay The rest of the day loading free car washes to people who had the (Everwash) app anybody else been having problems with (Everwash) this is not my first experience going to Nashville in May to see about other options for limited or unlimited services I have three express washes within a 5 mile radius

 

[Scottc186]

I had a problem with my self serve and vacuums last week. Turned out cryptopay had a server go down. I did not have any problems with our automatics though.
We did have problems with the automatics when we first started with comm errors. Everwash worked with us and found out the stacking setting was wrong. Since they changed the setting Everwash has been working great. My automatics use the Touch for wash modules.

 

[Tim.peele]

I posted an article about Everwash after an extremely difficult day. It was my 1st post. I love the Carwash forum and read it on a regular basis. I’ve been in the car wash business going on 23 years. It was not fair to Everwash and you guys to express my feelings after a bad day. We all have them. Recently we were having recurring problems at 2 of our locations. One I own and another that I use to own but still help at. The one I own had the most problems. Thanks to Chris at Everwash I think the problem is fixed. The car wash industry is constantly changing more so now than ever. I was in the video rental industry for more than 15 years. To compete against the big boys like Blockbuster we had a company named Rentrak where you could get many copies of movies and share the revenue. This gave us a chance to compete and keep our current and new customers happy and coming back and end up making more money at the same time which we did. With multi million dollar car washes coming to ever street corner and building in smaller towns I feel like Everwash and companies like them was a similar way to go and complete. And I still do. And yes I would recommend Everwash to Car Wash owners in a similar situation that I am in. Good luck

 

[DakotaHoskins]

Chris and Nick are always on top of it! They have helped get our everwash tech problems resolved when they do arise and always go the extra mile unlike most people.