Future Winter Snow Woes

[TEEBOX]

All,

How do you handle those customers that refuse to remove the snow off their car prior to entering your car wash. I'm talking about the ones that leave the snow on the hood that's even with their roof lines. The open pick up beds are a problem as well. Some customers just don't get it.

The classic is the wheel wells when the snow accumulates, freezes overnight, and they expect me to get the solid ice out.

I have signs up but they just don't care. It's hard to refuse business but when I see that pile of snow by my air dryers at the end of the building, it just drives me nuts!

Any Thoughts!

 

[JeffM]

We crank up the hot water and do the best we can. Wheel wells are easy if you know how to attack them; truck boxes we do not spray when there is ice and snow in them. (We do charge extra to empty them in our detail shop as we have had bad experiences in the past with "hidden" items under the snow.) Just remember to spray where the ice meets the body and melt that away and let it drop. Don't waste time on melting it all.

When it comes down to it, you are in the car was industry. People use our services to remove ice and snow from their vehicles. No point in complaining about it. Just push the pile of snow outside or let it melt away!

 

[Earl Weiss]

Some places have signs. "We wash Cars - remove dirt - We don't remove ice an snow. " or "Car Wash removes dirt, not ice and snow".

I will offer one immediate re wash at no charge. I can increase the water temp to some feeds. This is also handy when it gets below 20 degrees outside. I also have an HP pump with a single top outlet attached to the first arch. The loader can turn it on as needed.