Has anyone ever regretted Cryptopay

[Noob]

When I asked crypto for their CC rates this is what I was sent. Can someone help me make sense of this. I keep getting sketchy answers from them and no straightforward answers. For example which Visa bracket would I fall under? Small ticket or retail? If a transaction is for example $3 are the rates and fees the same % wise as they would be for a $5?

 

[KleanRide]

I couldn't make much sense of those fee schedules, either, so decided to take the leap.

I've now got crypto on all vacs and bays. Vacs are $1.00 to start, counting up with auto shutoff at $10. Bays are $1.50 to start, counting up, shutting off at $15. After 10 months my all-in merchant fees from Crypto/Worldpay are averaging 5.06%

In my opinion that's a small price to pay for the bump in traffic and gross sales that I've gotten since Crypto was installed.

Hope that helps.

 

[Noob]

KR, how much time are you giving for 1.50?

 

[Sequoia]

I look at the WorldPay monthly statements. There are so many categories of charges, fees, etc. that I have chosen not to even try to figure it out. Many with miniscule percentages. All sorts of tiny fingers in the pot. So I no longer look at it.

What I do look at is my fee total compared to gross collected. It's been under 6% and I am guessing my volume is lower than most others. Both for being a small wash in a small town, and fairly new swiper installations.

 

[Noob]

I can live with 5 or 6%. I read on a forum from last year that some poor guy was paying 17%. At 17% I wouldn't even consider it.

 

[KleanRide]

KR, how much time are you giving for 1.50?

I’m set to count up so there’s no preset time, just the $15.00 max stop point. They’ll wash longer and spend more when there’s no timer beeping at them.

 

[Damoni88]

Im at 4% all in fees. I have my cash at $2.00 and cc at $4.00. For cash i give 3.45 for cc they get 7.30 time. People love the fact they can swipe a card. I have to be on count down cause i have gs400 timers but in 18 years i have had 4 chargebacks. My average ticket is $6.97

 

[Twodose]

I like cryptopay, but the worldpay processor they use on the other hand is a nightmare to deal with. If you ever have to call them be prepared to spend a week trying to get anything resolved. I have other areas I would like to install cryptopay but I am kind of waiting to see what their next generation of credit card readers brings. Swipe readers are getting to be a thing of the past. I heard a rumor they are working on tap for the future.

With tap you will have to add another reader in addition to the scanner.

 

[ShineShed]

Has anyone every regretted adding crypto? Just some background, I’m in a very rural part of TN. My start price is $1 for 2:40. I’m thinking I would have to make the start price for CC $3 in order to make it work? Are the swipes pretty durable?

I have crypto on all my ss bays and my auto bay, did the cryptopay retrofit kit on my acw5 paystation works great. They are durable i havent had any issues with mine over a year old. My revenue is about 60% cc sales. I have new vacs with bill acceptors so i didnt put cryptopay swipers on them didnt think $400 for each swiper was worth $1 to start vacs. My ss bays are $3 cash to start for 3min24sec and $5 min cc charge for 5min40sec. No complaints from customers. Theres no limit that i know of on my swipers ive had guys spend over $30 in one wash, mine are setup to count up $1 charge for each push of the button after their initial $5 charge to start. One thing some customers have recently called me about is pre authorized charges to their card for $10 on my automatic even when they opt for an $8 wash but they get the $2 refund within a day. Hope this helps

 

[Waxman]

I have crypto on all my ss bays and my auto bay, did the cryptopay retrofit kit on my acw5 paystation works great. They are durable i havent had any issues with mine over a year old. My revenue is about 60% cc sales. I have new vacs with bill acceptors so i didnt put cryptopay swipers on them didnt think $400 for each swiper was worth $1 to start vacs. My ss bays are $3 cash to start for 3min24sec and $5 min cc charge for 5min40sec. No complaints from customers. Theres no limit that i know of on my swipers ive had guys spend over $30 in one wash, mine are setup to count up $1 charge for each push of the button after their initial $5 charge to start. One thing some customers have recently called me about is pre authorized charges to their card for $10 on my automatic even when they opt for an $8 wash but they get the $2 refund within a day. Hope this helps

You have to go into your cryptopay merchant account and re-configure the swiper settings if you want a different min / max charge. I was $10 max per swipe on my wand bays. I just raised max to $15. When I looked at the sales today I noticed a bunch of charges over $10. One was $30!

 

[Jerry33]

I look at the WorldPay monthly statements. There are so many categories of charges, fees, etc. that I have chosen not to even try to figure it out. Many with miniscule percentages. All sorts of tiny fingers in the pot. So I no longer look at it.

What I do look at is my fee total compared to gross collected. It's been under 6% and I am guessing my volume is lower than most others. Both for being a small wash in a small town, and fairly new swiper installations.

I'm in my second month with Crypto and Worldpay and everything seems to be working ok. However, I cannot figure out how to get my first monthly statement. I've watched videos and read all their help stuff. I can get to the home page and lots of info from the choices on left side of he screen. I can find daily totals and all kinds of info but not a monthly statement that show how much Worldpay charged me for their services. I did compare Crypto's monthly total to Worldpay's deposits to my bank account and assumed the difference was their services but I'm suspicious since it was about 2.6%. So can someone tell me how to get a monthly statement? thanks. jdf

 

[Earl Weiss]

Worldpay mails me a statement each month.

 

[Damoni88]

Call worldpay and make sure they have your correct address.

 

[MEP001]

They send the statement via mail to your wash. If you can't receive mail there, you won't get one.

 

[bert79]

Some of you may know this already but there is an app for worldpay, finally. It is called "IQ NOW". It actually works fairly well. I can now refund a customer with a touch of a button and view monthly statements easily.

 

[traveler17]

Some of you may know this already but there is an app for worldpay, finally. It is called "IQ NOW". It actually works fairly well. I can now refund a customer with a touch of a button and view monthly statements easily.

did not know. Thank you for posting !!

 

[Rainway]

Some of you may know this already but there is an app for worldpay, finally. It is called "IQ NOW". It actually works fairly well. I can now refund a customer with a touch of a button and view monthly statements easily.

Thanks. I downloaded, it seems to show authorizations ($10 each) rather than actual amount settled (lower usually - they’re on my vacuums).

 

[sparkey]

I have pretty much given up on ever logging into the IQ website again. They lock you out constantly and it takes hours on the phone to gain access again.

 

[GoBuckeyes]

I have pretty much given up on ever logging into the IQ website again. They lock you out constantly and it takes hours on the phone to gain access again.

I thought it was just me. I have two Worldpay accounts, one for a site with Cryptopay and one for a Laserwash. I have been locked out of the Cryptopay account for months.