Debra Gorgos
Active member
Fill in the Blank: I spend an average of ________________ hours at my self serve per week
I want to write about this in the next issue!Debra,
Since I have an office at our facility ... a lot of my on site time is spent hopefully doing other productive things ... so does standby alert for the assistant door-intercom (door-fon) to ring count?
BTW ... we took a phone call for one of my competitors who also has automatics. The frantic caller could not find a contact number & was stuck in an automatic because somehow he was too high & was caught on the automatics equipment. We tried to calm him down & told him to try to release enough air out of his tires until he could somehow drive out. We also looked up the competitors phone number for him so he could call the right party. Did we do a good deed ... or what! Hopefully, the good deed will be rewarded somehow someway ... we did lose some precious time on the phone! I do have two employees ... us older & sometimes tired folks have to know our limitations.
Most of the time when competitor's customers call ... in their elevated state of exasperation ... it is related to some issue with the competitor's credit card interface. I am not making this up ...