IBA Membership experience data

[Rainway]

They can afford a corvette, a nice F150 or 250 or 350 plus 4 more vehicles and are printing money at their restaurant but need to rip you off? Their busy restaurant would have a cockroach infestation if I lived there.

Wow... I think I'd contact these folks one time and have them pay for the additional washes. If they refused or didn't see it they'd be on my Facebook getting publicly shamed for some period of time (until they paid).

 

[Rainway]

Most people wash 3 to 4 times a month, some will use all of their washes every month, some only use one a month. I have one who has three cars on his pass and only washes one car once a month. Dencar makes it easy to control the abusers, after the first couple of months, people figured out they weren't going to cheat the system and few try anymore.

So Dencar allows you to set a maximum washes per month (per authorized vehicle)? Do you set it the same for every membership level (I was thinking the membership levels were based on wash types e.g. basic...ultra)?

 

[tylerwash]

I'm not familiar with Everwash - 2X seems low to me. What do you mean by they strongly oppose? Like they give you grief on how you price your own car wash memberships?

I'm focusing on Dencar for the security aspect to offset abuse.

Everwash tried to talked you out not to set the multiplier too high. Basically they said if you set it higher than 2X, a customer wouldn’t feel like he’s getting a deal. And this will get more people to sign up. I was told a customer would wash about 2.5 times a month on average. I’ve never seen less than 4 since I signed up with Everwash. The abuse is common if you spend time checking your cameras.

 

[traveler17]

Everwash tried to talked you out not to set the multiplier too high. Basically they said if you set it higher than 2X, a customer wouldn’t feel like he’s getting a deal. And this will get more people to sign up. I was told a customer would wash about 2.5 times a month on average. I’ve never seen less than 4 since I signed up with Everwash. The abuse is common if you spend time checking your cameras.

Abuse was rampant at the start and I think the highest avg I had was around 4.3 washes per month. Once people got wind they were being watched or the word got out I’m at 3.1 per month. Best advice I received was from another operator that said if you’re going to sit around and watch cameras and you’re avg is less than 4 per month then drop the service. That’s not saying I just let things slide but definitely not stressing about It like I was.

 

[tylerwash]

Abuse was rampant at the start and I think the highest avg I had was around 4.3 washes per month. Once people got wind they were being watched or the word got out I’m at 3.1 per month. Best advice I received was from another operator that said if you’re going to sit around and watch cameras and you’re avg is less than 4 per month then drop the service. That’s not saying I just let things slide but definitely not stressing about It like I was.

3.1 looks like it's an impossible # for us. It has become a dauting task once your memberships have reached several hundreds. Not only you have to check the cameras and catch the abusers, you will have to manually report them to your account manager through email. Most importantly, you'll have to make sure your account manager follow through taking the necessary action - warn or ban an abuser. I just don't understand why their so called LPR Omni-x has never worked. We spent a lot of money setting the cameras up too.

 

[traveler17]

3.1 looks like it's an impossible # for us. It has become a dauting task once your memberships have reached several hundreds. Not only you have to check the cameras and catch the abusers, you will have to manually report them to your account manager through email. Most importantly, you'll have to make sure your account manager follow through taking the necessary action - warn or ban an abuser. I just don't understand why their so called LPR Omni-x has never worked. We spent a lot of money setting the cameras up too.

I had heard the Omni doesn’t work. I never bothered. I only have a little over a couple hundred members. You will have that small percentage that abuses. It’s a huge drawback for Everwash imo. I’m looking at the Dencars. They look like they could keep people from the abuse. Maybe owner of a dencar could chime in. I just got quoted 16k for a cashless machine and around 40k for cash machine. I would need 2 at this busier site of mine. They look like great paystations but That is a big number !!

 

[Keno]

3.1 looks like it's an impossible # for us. It has become a dauting task once your memberships have reached several hundreds. Not only you have to check the cameras and catch the abusers, you will have to manually report them to your account manager through email. Most importantly, you'll have to make sure your account manager follow through taking the necessary action - warn or ban an abuser. I just don't understand why their so called LPR Omni-x has never worked. We spent a lot of money setting the cameras up too.

Sounds like a job for a VA to do, watch camera footage for abusers, report them, and follow up that action was taken. One part timer could do all of that.

 

[HeyVern]

So Dencar allows you to set a maximum washes per month (per authorized vehicle)? Do you set it the same for every membership level (I was thinking the membership levels were based on wash types e.g. basic...ultra)?

Yes, memberships have a set amount of washes per month. The levels are based on the wash chosen: basic, mid, and top washes.

 

[tylerwash]

Yes, memberships have a set amount of washes per month. The levels are based on the wash chosen: basic, mid, and top washes.

I think the fees Everwash charged are average around 15% of the sales.

Because it looks like the owner has more controls on the membership program, does Dencar charge certain fees like Everwash? Maybe just a one-time charge for developing the app specific for your car wash?

Thanks

 

[DakotaHoskins]

The Omnix has never worked and I don’t think they have any intentions of making it work. We are in the process of switching 2 of 4 sites to Hamilton with LPR from current Everwash. With Hamilton If the plate doesn’t read they don’t get a wash. Members can also sign-up and update cc’s on the kiosk now which is a huge plus.

 

[tylerwash]

The Omnix has never worked and I don’t think they have any intentions of making it work. We are in the process of switching 2 of 4 sites to Hamilton with LPR from current Everwash. With Hamilton If the plate doesn’t read they don’t get a wash. Members can also sign-up and update cc’s on the kiosk now which is a huge plus.

How’s the migration going moving from Everwash to HTK? Any pushback from Everwash and the monthly members? I’m seriously considering switching to other pay stations with better membership program.

 

[DakotaHoskins]

I made vacuums free since we lost cryptopay integration. It never worked reliably anyways. This has helped business competing with the tunnels.

In March all memberships with Everwash will be cancelled and slowly expire through month of March. Posting this sign at wash. We have been testing Hamilton for a year at one other site and have figured out the ins and outs so this should help with a smooth transition.

The EW call center has become a big issue since being located overseas. This is the only way to resolve member app issues since we don’t have that access on the owner dashboard.

 

[DakotaHoskins]

Only Hamilton fees other than WP CC are hosted solutions at $125 a month per location.

 

[Blanco]

With Hamilton If the plate doesn’t read they don’t get a wash.

What happens when there is dirt covering the plate or part of it?

 

[OurTown]

What happens when there is dirt covering the plate or part of it?

Or snow. That is why we didn't go with Washify.

 

[HeyVern]

I think the fees Everwash charged are average around 15% of the sales.

Because it looks like the owner has more controls on the membership program, does Dencar charge certain fees like Everwash? Maybe just a one-time charge for developing the app specific for your car wash?

Thanks

The app is not designed specifically for your wash, it's the same app for every wash with Dencar. Someone could have passes at different washes each of those passes would show in the same app listed by location. Dencar does not get a percentage of sales, there is a yearly fee and monthly charge for the cellular backup.

 

[Zal]

My Dencar works well for me. Once you start charging them, they quit giving their account to friends and family. From the beginning I was lenient. Bad move! You must let them know from day one that they will be billed for cheating the system. Good that it is a warning on the first violation so it does not piss them off!

 

[traveler17]

I made vacuums free since we lost cryptopay integration. It never worked reliably anyways. This has helped business competing with the tunnels.

In March all memberships with Everwash will be cancelled and slowly expire through month of March. Posting this sign at wash. We have been testing Hamilton for a year at one other site and have figured out the ins and outs so this should help with a smooth transition.

The EW call center has become a big issue since being located overseas. This is the only way to resolve member app issues since we don’t have that access on the owner dashboard.

Your Vacs are free for just In Bay users? Self Serves on property? If so how do you keep people from just coming in to use vacs and leaving?

 

[DakotaHoskins]

I don’t. Anyone can come and vacuum for free. More people on the property brings in more paying customers. Not right for everyone but has worked for the better in my situation. This site has 3 ss bays and 2 petits. I started with paid vacs and customers came at me with pitchforks when the new tunnel opened with free vacs.

 

[traveler17]

I don’t. Anyone can come and vacuum for free. More people on the property brings in more paying customers. Not right for everyone but has worked for the better in my situation. This site has 3 ss bays and 2 petits. I started with paid vacs and customers came at me with pitchforks when the new tunnel opened with free vacs.

Interesting, I agree ,busy place seems to attract more business. I’m 4 bay 2 markvii ‘s. One combo , one soft wash. knocked around doing this but just wondered how much abuse and mainly how much “more” trash I would accumulate. Just had a tunnel open few weeks ago and it gave me a little bump. Not nearly as bad as I thought it was gonna be. Free vacs always in the back of my mind. Did you bump your prices before offering free vacs ?