IDX Jamming Problem

[tigerwash]

I am wondering if anyone has a solution to a jammed IDX coin acceptor. The IDX unit filled up over the weekend. I was out of town and my help forgot to empty. It filled all the way up to the opening. After clearing and resetting, the unit doesn't work.

I haven't spent a great of time yet trying to diagnosis, but I would have to imagine it is mechanical. I am thinking a customer tried to force another coin in and may have bent or misaligned something mechanical.

If someone has experienced this before, please send suggestions.

Thanks in advance.

 

[borumrm]

when you say it does not work do the coins fall thru and they just return or does it keep jamming? there is a diod that should show green if all systems go but will show red if there is an error. I don't remember the flash codes but the idx web sit might have something that would help.

 

[lighthousecarwash]

I had the same issue. Someone plugged it up and then tried to pry them out. After I cleared the coins, the acceptor just passed the coins through and kicked them out. I had to send mine in for repair. They said that something was mis-aligned, but I sure couldn't see anything bent. Guess they are pretty sensitive.

Thanks,
Lighthouse.

 

[borumrm]

Probably should have pasted the link before. See if this helps.


http://www.idxinc.com/carwash/tech_support.htm

 

[Wally]

Tiger, is this acceptor in the bay or an electronic vendor? I had this problem in a vendor and it turned out to be the electronics board had to be reset and not the acceptor.