Soapy,
I would be very cautious about signing a long term contract with Century Link based on their proven in the past knee jerk crazed collection agency policy ... whether they lived up to their end of the contract or not. All while ... the pertinent gov't agencies' top jocks ... look the other way ... stating ... sorry ... we can't help ... it is a civil ... take them to court matter. I thought about my horrific experience while I watched the Gosnell Serial Killer Movie. I was reminded of the stack of complaints that the lower level consumer affairs employee who was powerless when her supervisor overruled her ... even though she agreed with me ... when I presented clear irrefutable evidence!
Maybe they are better now but I know what I know about what happened 6-7 years ago. Not pleasant especially when they give numerous collection agencies your cell # ... all for not allowing them to make you their pee-on ... with no intention of honoring what you had signed with them.