cleaning up mud
Member
Everyone with an IBA, how does your manufacture treat you after the sale? 
Car Wash Forum
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Just curious?
- Thread starter cleaning up mud
- Start date
I have had JC equipment since 2005 and have not had much contact directly with JC. But the distributor in my state has treated me very good. They are a little pricey, but extremely helpfull when I have problems. Not just with service calls, but also with trouble shooting advice and shipping parts to me.
termn8tr
Member
We have an Oasis XP Touchless and a Autec Soft Touch. I have not had much contact with Oasis directly but Autec has called us to keep in touch, they have exceptional customer service, especially their tech support. They really do care. Our distributor, PD McLaren, I can't save enough about. They treat our wash, as if, it is their own. A distributor will either make you or break you, and ours has made us VERY PROUD!!!
(Thank You John Allen)
(Thank You John Allen)
My experience has been the same as Reds. My JCC distributor is one of the tops in the country and they are good (but a bit expensive). Good phone support and good parts support. I am not thrilled with the JCC's treatment of their customers. It seems as though they do not want any contact with their end users and would rather have their distributors deal with it. Maybe I'm just a bit jilted since they implemented the charges for phone support.
ted mcmeekin
Fast and Clean
We have MK VII"S with a great distributor. He has always given us spot on trouble shooting advice. Rarely, if we can't reach him we call direct. Now after 7 1/2 years I have no doubt they would deserve a huge evaluation bias on future purchases--the input is so good we have yet to have a service call.
Ted
Ted
I have 2 WW and JCC equuipment for SS, there have been times when we first opened that I had issues with JCC, but in all honesty the eq. was new to me and some of the issues were my lack knowledge.We opened in 2002 and have been happy with the eq. since, also have a dealer with a great serviceman ( this means alot).
I do feel that no matter who's eq. you buy it is to your advantage to learn as much as possible about the eq. so you can do most repairs,this will put you in a better positon to develop a better relationship with the with the factory and the dealer.
Bottom line I would buy JCC again.
I do feel that no matter who's eq. you buy it is to your advantage to learn as much as possible about the eq. so you can do most repairs,this will put you in a better positon to develop a better relationship with the with the factory and the dealer.
Bottom line I would buy JCC again.
OCSJOHN
Dual Bay Auto in NC
I've had two Washworld's for about two years and the factory support has been great. I've got a great distributor now so I don't go to them directly very often but its nice to know that I can if I need to. I think its always good to deal with a company who is willing to offer support and parts straight to the end users of its products. No matter how good a distributor is, I think that its always better to have more than one avenue available to pursue parts orders or support questions.
D&s A+
Factory and distributor are exceptional.
Odyssey and Q are running great, distributor is becoming clairvoyant. New DSNet allows my distributor to see chemical use and predict the date I will need chemicals. I have been treated very well by everyone at Carwash Solutions and the factory has proven to be very easy to work with when parts were needed in a rush. Bernie from CS even drove down to pick up a brush shaft a customer damaged with a plow (a guy with a snowplow in the Odyssey bay...that's another story!) to get running the next morning. As an aside, my Odyssey and Q are averaging 31 and 27 washes a day. Seems the more these machines see use, the better they run!
Factory and distributor are exceptional.
Odyssey and Q are running great, distributor is becoming clairvoyant. New DSNet allows my distributor to see chemical use and predict the date I will need chemicals. I have been treated very well by everyone at Carwash Solutions and the factory has proven to be very easy to work with when parts were needed in a rush. Bernie from CS even drove down to pick up a brush shaft a customer damaged with a plow (a guy with a snowplow in the Odyssey bay...that's another story!) to get running the next morning. As an aside, my Odyssey and Q are averaging 31 and 27 washes a day. Seems the more these machines see use, the better they run!
