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Just curious?

I have had JC equipment since 2005 and have not had much contact directly with JC. But the distributor in my state has treated me very good. They are a little pricey, but extremely helpfull when I have problems. Not just with service calls, but also with trouble shooting advice and shipping parts to me.
 
We have an Oasis XP Touchless and a Autec Soft Touch. I have not had much contact with Oasis directly but Autec has called us to keep in touch, they have exceptional customer service, especially their tech support. They really do care. Our distributor, PD McLaren, I can't save enough about. They treat our wash, as if, it is their own. A distributor will either make you or break you, and ours has made us VERY PROUD!!!
(Thank You John Allen)
 
My experience has been the same as Reds. My JCC distributor is one of the tops in the country and they are good (but a bit expensive). Good phone support and good parts support. I am not thrilled with the JCC's treatment of their customers. It seems as though they do not want any contact with their end users and would rather have their distributors deal with it. Maybe I'm just a bit jilted since they implemented the charges for phone support.
 
We're running a Vector - very few problems and I do all the work myself, but when I need a part it's easy to get hold of someone who knows what I need, and they'll ship it that day if I get it ordered before closing time.
 
My relationship with D&S is on a first name basis. They have it set up so I can order parts direct from the factory and anytime I need technical support, someone is always available to help.
 
I am pretty sure that after 10 years my manufacturer does not know nor do they care that I exist. Luckily my Distributor is Great.
 
Gator, if it is one of our sponsors, email me who. One of the things that I've worked with all of them is too realize that its their brand that they need to take care of, not John Doe Distr.
 
We have MK VII"S with a great distributor. He has always given us spot on trouble shooting advice. Rarely, if we can't reach him we call direct. Now after 7 1/2 years I have no doubt they would deserve a huge evaluation bias on future purchases--the input is so good we have yet to have a service call.

Ted
 
My D&S experiece has been very good! My D&S dist knows what they're doing and stand behind their product. Although they may cuss me when I hang up, they always take my calls on Sat or Sun if I'm having a problem.
 
I have 2 WW and JCC equuipment for SS, there have been times when we first opened that I had issues with JCC, but in all honesty the eq. was new to me and some of the issues were my lack knowledge.We opened in 2002 and have been happy with the eq. since, also have a dealer with a great serviceman ( this means alot).
I do feel that no matter who's eq. you buy it is to your advantage to learn as much as possible about the eq. so you can do most repairs,this will put you in a better positon to develop a better relationship with the with the factory and the dealer.
Bottom line I would buy JCC again.
 
I've had two Washworld's for about two years and the factory support has been great. I've got a great distributor now so I don't go to them directly very often but its nice to know that I can if I need to. I think its always good to deal with a company who is willing to offer support and parts straight to the end users of its products. No matter how good a distributor is, I think that its always better to have more than one avenue available to pursue parts orders or support questions.
 
So it seems everyone is pretty happy...Or could it be that all other guys are too scared to say anything negative? ;)
Maybe an anonymous poll would show the truth.
 
D&s A+

Factory and distributor are exceptional.

Odyssey and Q are running great, distributor is becoming clairvoyant. New DSNet allows my distributor to see chemical use and predict the date I will need chemicals. I have been treated very well by everyone at Carwash Solutions and the factory has proven to be very easy to work with when parts were needed in a rush. Bernie from CS even drove down to pick up a brush shaft a customer damaged with a plow (a guy with a snowplow in the Odyssey bay...that's another story!) to get running the next morning. As an aside, my Odyssey and Q are averaging 31 and 27 washes a day. Seems the more these machines see use, the better they run!
 
I think that the car wash will be as good as the company providing the service is. If the distributor only thinks about the sale and "over promises and under delivers" then, the buyer might have a problem.
 
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