Kleen-Rite Kleen Track 1B ( strange issue)

[fastlx]

I just opened a new 55 gallon drum of Kleen Track 1B. Usually the color is red and smells like cinnamon. The new drum is orange/gold and no scent and the viscosity is different than what I have seen ( been using for 5-6 years).

Kleen Rite said the Simonize rep said it was fine. But seems off to me. anyone else experience this? I attached some pictures. Thanks for your opinions.

 

[chaz]

ask KR to inspect a barrel from a difference lot. Has the barrel in question been exposed to adverse weather conditions.?

 

[fastlx]

No straight to me and stored in my warehouse. Back in Jan I think. It did get cold but not freezing.

 

[chaz]

Maybe reach out direct to simonize. ask for a sample from a new batch and compare.?

 

[fastlx]

Got a call from Jacqui from Kleen Rite and she said Simonize would give me a credit on the drum. Great customer service from Jacqui and Kleen Rite! Maybe it was just a one drum issue.

 

[MEP001]

Knowing first-hand how they make the soaps, it's more likely a batch problem, but it's good to know they took care of it for you.

 

[washnshine]

Knowing first-hand how they make the soaps, it's more likely a batch problem, but it's good to know they took care of it for you.

Yes - and hopefully they will tag the rest of the drums from that batch so more operators do not need to discover it the way you did.