There are a lot of variables to whether anything succeeds....I've been visiting dog washes for about past 3 years before making my decision. Out of 6 different locations, one had odor and no I did not wash my dog at that location. The owner said he would sell his equipment not making money....well I could easily see it was due to condition and odor. I drove 90 minutes to visit, walked in and out.i also was not happy with units with poor water pressure. It didn't matter so much washing a blue healer breed but once I rescued this sheltie breed I was not happy with amount of time and money it took to wash my dog myself. I could make an appointment with a groomer for same price. So pressure is an issue as far as I am concerned also. If our car washes were not maintained it would bring the same response. I am willing to work at it, it is brand new it will remain clean once open. I plan opening valentines day....this I know about pets and the pet industry...times have changed. People spend big bucks on their pets, they are part if the family. When I was a kid I wouldn't dream if asking if the dog or cat could come in the house, let alone sit on the furniture...pets are now sleeping with people, in their cars, times have changed. I converted a self serve bay in an old 6 bay self serve wash. I had to do something...I didn't need 6 bays in my area. I bought a used kleeneite unit with mechanics in back panel and am expecting a national pride unit to arrive within the week where the mechanics with be in mechanical room. Rodney at National Pride is an excellent help...he is what helped in making my decision to choose a national Pride unit. After all, they are all pretty similar. I have had people on my heels to get it open. They are circling with dogs in their back seats. I live in a county seat and have great traffic flow...I'm anticipating the best. I have thought out mist things but did not take into consideration that present self serve is older it runs great with self serve bays. But adding 2 dogwash units to hot water, etc. I did not anticipate. This board has helped me tremendously tweaking what I have and in working around putting in added unnecessary expense.