Onyx user here ..... reading through the threads here no one talks about 3rd party contactless card security. It has often been my experience that when using
Nayax in count up mode the open connection is not a common delivery point to point. Most
credit card/contactless card companies use some sort of third party security/software that is almost impossible to get real info on or tec support help. Believe me i have spent a LOT of time with
nayax tec support ( also have family in the tec side of the financial services industry ) and most of my dealings with clients and
nayax have been quite positive over the years. What we experience is often a hiccup within the third party security system as many of the third party security systems do not like 1. count up - a persistent/open connection 2. a preauthorization for a fixed amount followed quickly by the open connection and then 3. the timed 'settlement'.... or multiple continuous contacts over time for a single sale. This is not a common
transaction mode so it will often get flagged as a security threat/fraud and the client/wash will be out of luck ..... i could write novels about my experiences, tests, conversations and futzing about this but will spare us all...... so before you go ballistic on
nayax think about solutions along these lines that may help your business ..... from
nayax's point of view everything looks/is/functions fine .... yup, frustrating but what
we have zero access to and almost no understanding of is the ai security behind it all and how it affects things ...... when clients have persistent problems with a card I offer them an in house card or ask them to try another card ..... with the tec and ai being rewired globally this has become more common and troublesome for everyone. This is not all of the answers but accounts for a ton more 'fails' than one may think ..... oh n phoning the
credit card companies of the cardholders has never got me anywhere ... they think you are a fraud, thief or spammer ...
When people 'forget' to turn it off ( leave it running count up and go ) there are a ton of ways to deal with it depending on your business models and customer contact .... overall though, people do prefer contactless count up in almost every way for its simplicity and reliability ..... we still offer
coin ops as well.
If anyone here has any experience dealing with/working with the tec side of the third party security please chip in - would love to find more info/resources .