I’ll start with the back story and will keep it short as possible. I have 5 self serve carwash bays with Nayax card readers. The first 6 months they operated beautifully and they grew to 50% of my total business. These were setup on Verizon SIM cards. About a month ago they all stopped working abruptly. I went through the gauntlet with tech support and finally they determined that Verizon had changed their service in my area from 4g to 5g and the signals were no longer compatible. They sent me T-Mobile SIM cards and explained that they supported a stronger 4g network. They worked well for one week and now they are 100% not working. Tech support now tells me that my signal is too weak and I need hi-gain antennas to strengthen the signal. I bought the new antennas and am waiting for the delivery. I hope that someone has been down the low signal road and can help me correct this. It’s great when 50% of your business is on cards, it sux when you watch 50% of your business drive away when they don’t work.
Nayax weak signal
- Thread starter Jim64
- Start date
SuperShine
Active member
lighthousecarwash
Active member
After several attempts I was able to get a good read on my credit card. This was 2 days ago And I took a picture of the charges before I hit the stop. Yesterday I showed a pending on my card. When I look at my card activity today the pending charge is gone and the actual charge is not listed. The amount is also not listed on the MOMA website for the bay that was used. I haven’t seen anything like that before and I hope it corrects.
Here’s the update on the high gain antennas. I got them all installed. They were combined with the T-mobile SIM cards, these were the ones that were supposed to support the network better than my original Verizon cards And they did for a week. Before the new antennas were installed the units had a signal strength between 10 and 13. After the install they had a signal strength between 12 and 15. They did not boost the signal enough to take a card on a consistent basis, from previous experience the minimum needed is 20 at my location. I was beyond pissed after another week of no service. Then just for the heck of it I put the ”obsolete“ Verizon SIM cards back in and to my surprise got a signal of 22, good enough but barely. So I am back in the CC business and my (LOVE HATE) relationship with Nayax is back on.
If it were my wash, and I was in your position with 50% CC business, I would get the ethernet adapters and run the lines in a heartbeat. No way I would risk unstable cell reception on 50% off my biz. Especially since you have internet on site already. This is a no brainer to me. Customers may give you benefit of doubt once if the cc down, but twice and you have likely lost a customer for good
Kevin James
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You guys realize that the Nayax, Cantaloupe and the rest of the add on card readers are made for the vending industry and there tech support doesn't know anything about the car wash industry. That's why it sucks so bad.
If you already have internet on site then I'd give up on trying to go with wireless hook up and connect the readers to the internet.
If you already have internet on site then I'd give up on trying to go with wireless hook up and connect the readers to the internet.
Carwashking
Active member
Why they don’t have a Carwash specialist for tech support.
Kevin James
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That's the problem, they are stuck in the vending machine industry mind set.
