Paying with Credit Cards in the Bay
- Thread starter RykoPro
- Start date
Bubbles Galore
Active member
^Same here!
MEP001
Well-known member
We're running a Hamilton D.A.N. - customers love it, system has been mostly reliable, but fees are too high. Etowah Valley's system looks very appealing.
captain cw
Member
I've got Etowah valley's system. Keeps doing more and more as the customers get used to it. It's pretty reliable and works well. I'd do it again.
What CC company is the Bay Pay system?
washme1
Member
Can you guys tell me what percentage of SS revenues are credit card?
Happycarz
Member
In my case, 25% - 35% depending on time of year and which wash.
Greg Pack
Wash Weenie
I'll be the buzzkill
I have a credit card system. Customers really like it, however, I don't think it has translated into significantly higher revenues. Fees to process approach 10%. I've had it in six full months now, will try to do some number crunching and see if I can attribute higher sales to it, but so far it hasn't been something I say is a "must have". BTW, the demographics in my neighborhood are as good as they get for CC use.
I have a credit card system. Customers really like it, however, I don't think it has translated into significantly higher revenues. Fees to process approach 10%. I've had it in six full months now, will try to do some number crunching and see if I can attribute higher sales to it, but so far it hasn't been something I say is a "must have". BTW, the demographics in my neighborhood are as good as they get for CC use.
mjwalsh
6 bay SS w/laundromat
Ya all laugh now --- times --- they are a changin --- blowing in the wind!!!
Thanks for giving your perceptions after 6 months. In the coin op laundry industry the cards tend to be more in house style magnetic cards. I still think that like I mentioned in my recent more focused post that transactions done with cell phones could potentially leap frog credit card & non contact RFID approaches. It will definitely take some serious collaboration strength & savvy to make it work though. Serious analysis of overall comparative costs will be a factor. I know a lot of people in our area that seem to have a stronger rapport with their cell phones than with their magnetic cards. I think it could be more responsible too; if they have a better ability to monitor their sometimes scary financial situation more often ---- keep in mind some of these people avoid computers but do use their cell phones!
MJ
CFCW,
Thanks for giving your perceptions after 6 months. In the coin op laundry industry the cards tend to be more in house style magnetic cards. I still think that like I mentioned in my recent more focused post that transactions done with cell phones could potentially leap frog credit card & non contact RFID approaches. It will definitely take some serious collaboration strength & savvy to make it work though. Serious analysis of overall comparative costs will be a factor. I know a lot of people in our area that seem to have a stronger rapport with their cell phones than with their magnetic cards. I think it could be more responsible too; if they have a better ability to monitor their sometimes scary financial situation more often ---- keep in mind some of these people avoid computers but do use their cell phones!
MJ
oleshep
Senior
I use count up, and I use CAGE as my processor.
Happycarz
Member
If you want to make money, count up. If you just want to be a nice guy to your customers, count down. What's the difference between adding more money or another swipe to get more time. Let them wash until they are done, without the beeper going off, and then they push the stop button. This is a much more relaxed experience for the customer, instead of playing "beat the clock.
MEP001
Well-known member
I don't even think that count down is the way to "happy customers." The vast majority of positive comments I get are that they don't have to keep going back to add money. Making them go back to swipe their card would be just as bothersome.Happycarz in AZ said:
Greg Pack
Wash Weenie
It is an Etowah Valley System. I use count up. I tried count down for a while but felt it was too clumsy for use.
I opened my mouth so i will try to run some numbers soon to validate or dispel my opinion. The only way I feel I can do this is compare SS sales to IBA sales.
I opened my mouth so i will try to run some numbers soon to validate or dispel my opinion. The only way I feel I can do this is compare SS sales to IBA sales.
oleshep
Senior
I agree with you. But just one more thing about count down. Every time the customer has to swipe the card there is another fee for them and for you.
MEP001
Well-known member
Not with all systems. Some batch the transactions every few hours and either have a one-time transaction fee for the batch or none at all, only a percentage.oleshep said:
soapy
Senior Member
I ran count down at 3 locations for 2 years. I recently brought another location on line for credit cards using count up. In the first month the new count up location did 3X as much CC business as the countdown locations. I have now switched all locations to count up.
Jeff_L
Well-known member
IMHO - the count up method is one of the best things about accepting credit cards. It allows the customer to wash at their leisure and pay for what they use. In other words, the customer dictates when they are done, not a silly timer on the wall beeping at them telling them to hurry up. Of course they could always stick another coin in the slot, and many do, but how many don't? Counting up is my preferred mode of operation.
Happy washing!
Happy washing!
