My manager calls me and says that the police are at the wash, and want to speak with me. Turns out that a customer came thru the wash yesterday, and then discovered a piece of plastic from her rear bumper was missing after she got home. She drove back to the wash, and talked to my manager about it, and he found the piece under the blowers. He took her name, number and info, and said he would give it to the owner (me) when I came in next. She wasn't happy with that answer so she went to the police station, and made a complaint. So an officer shows up today to write an "incident report".
When I spoke to the officer on the phone, I explained that this was a civil dispute between two citizens, and since no laws were broken, I didn't see how police involvement was warranted. He said that he was writing an incident report for the customer per her request so she could have that for court if this was not resolved to her satisfaction. I said I felt that was not right as the report would only reflect her side of the story. i said we have a disclaimer sign that says were are not responsible for, among other things, loose trim or parts, and whenever a piece blows off a car while under the blowers, that piece was obviously loose.
I said I would be calling the customer to have her bring her car down to the wash when I am there next, and would make a determination at that point if I would paying to replace that piece.
The officer then left. I don't know if he will be writing the report or not.
Anybody ever had the police get involved for something like this?
When I spoke to the officer on the phone, I explained that this was a civil dispute between two citizens, and since no laws were broken, I didn't see how police involvement was warranted. He said that he was writing an incident report for the customer per her request so she could have that for court if this was not resolved to her satisfaction. I said I felt that was not right as the report would only reflect her side of the story. i said we have a disclaimer sign that says were are not responsible for, among other things, loose trim or parts, and whenever a piece blows off a car while under the blowers, that piece was obviously loose.
I said I would be calling the customer to have her bring her car down to the wash when I am there next, and would make a determination at that point if I would paying to replace that piece.
The officer then left. I don't know if he will be writing the report or not.
Anybody ever had the police get involved for something like this?
