Recomended Pay Station to mesh with DRB

[OurTown]

Dencar is new to the tunnel side. I have a customer who put it in at his IBA's and his two new tunnels and he's not thrilled with it.

We are not either but like the concept. They must be going through growing pains and taking us along. Customer service is about as good as it gets though. It's a good thing because the system itself needs lots of it.

 

[TurboRick]

DRB is not the company that used to be.
They charge big bucks for Support and half the time they can’t fix the problem and you’re talking to Habib. Nothing worse. DRB is in a business to take your money.
Washing my hands with DRB and switching to micrologic. 90% sure. I know I am doing something and getting away from DRB. These guys are nuts and they are terrible for Support. I think they only have one good guy there the rest are all foreigners. You can’t understand them. And their knowledge minimal. Again, then maybe one or two people there who really know what they’re doing the rest are all idiots

 

[AnalyticWash]

DRB is not the company that used to be.
They charge big bucks for Support and half the time they can’t fix the problem and you’re talking to Habib. Nothing worse. DRB is in a business to take your money.
Washing my hands with DRB and switching to micrologic. 90% sure. I know I am doing something and getting away from DRB. These guys are nuts and they are terrible for Support. I think they only have one good guy there the rest are all foreigners. You can’t understand them. And their knowledge minimal. Again, then maybe one or two people there who really know what they’re doing the rest are all idiots

As much as I dislike DRB (or any other company in the pay station business), this has not been my experience with their support.

I have never been charged for support and I have only talked to individuals in the US. Unless something changed in the last 3 months I am not sure what you are talking about. Every time they took care of the issue and followed up to make sure it was handled.

 

[TMoliver]

Does anybody know who bought Dencar ?

 

[Keno]

As much as I dislike DRB (or any other company in the pay station business), this has not been my experience with their support.

I have never been charged for support and I have only talked to individuals in the US. Unless something changed in the last 3 months I am not sure what you are talking about. Every time they took care of the issue and followed up to make sure it was handled.

Apparently a lot has changed recently with more changes on the horizon, it's all over TCW on FB

 

[OurTown]

Does anybody know who bought Dencar ?

https://www.fullsteam.com/

 

[liftheavy]

DRB is not the company that used to be.
They charge big bucks for Support and half the time they can’t fix the problem and you’re talking to Habib. Nothing worse. DRB is in a business to take your money.
Washing my hands with DRB and switching to micrologic. 90% sure. I know I am doing something and getting away from DRB. These guys are nuts and they are terrible for Support. I think they only have one good guy there the rest are all foreigners. You can’t understand them. And their knowledge minimal. Again, then maybe one or two people there who really know what they’re doing the rest are all idiots

i heard if you are using their flagship pos/paystation system pantheon you get access to the highest level for support, but anything else will get you a call to outsource support team in india.

ics is also apparently going to sharts too.