On your OHD, if it is running the 23953-006 program you mentioned, this model requires side ultrasonic sensors. They may not be mounted directly to the wall, but could also be on stands approximately 10-12' from the entrance of the tracks. They will be about 3feet off the floor.
At the end of the wash, if you look at the PLC of the machine, you should be able to see PLC output Y31 come on for a few seconds. The sign should say wash complete and for the customer to exit. If things are working as they should, after the vehicle goes forward and is no longer below the machine, you should see PLC output Y32 go "off" for 2 seconds, then back on.
For the SoftGloss, this functions a little differently, but same concept.