Shutting off card reader

[edredtop]

.

 

[edredtop]

The only ones that can’t figure it out are screwed forever anyhow…

..but they can make for a miserable experience when you have to deal with them.
I'm beginning to think count-down is the way to go with a high pre-auth ($20).

 

[edredtop]

A $20 pre auth? I could not imagine the amount of bad Google reviews if we did that.

 

[Keno]

A $20 pre auth? I could not imagine the amount of bad Google reviews if we did that.

We have a $20 pre-auth at 1 location and ts still not enough for some people, we have people using their cards multiple times to wash their cars.

 

[OurTown]

We have a $20 pre-auth at 1 location and ts still not enough for some people, we have people using their cards multiple times to wash their cars.

Oh yeah, we have many that go over that amount but the vast majority are way below. We have lowered ours to only $5 and still people complain about it charging that when they only used one $2 vac cycle. Higher income areas may not have as many issues with that higher pre auth as they don't watch their bank accounts like a hawk. We have quite the range of incomes from lowish to upper middle.

 

[JMMUSTANG]

For many years I have figure out the average spent for the end of the year.
Let say the average at the end of the year was $8.93.
I would increase what I call the stop gate to say $9.67.
Last year was $14.73.
For me keeping the stop gate an odd number has helped ALOT.
Hardly had an issue from customers.

Saying all this my son this year raised it to $20.00 ….Go figure, lol

 

[Keno]

Oh yeah, we have many that go over that amount but the vast majority are way below. We have lowered ours to only $5 and still people complain about it charging that when they only used one $2 vac cycle. Higher income areas may not have as many issues with that higher pre auth as they don't watch their bank accounts like a hawk. We have quite the range of incomes from lowish to upper middle.

Are you on Crypto? Nayax works a little different I think, it won't allow the transaction to go over the pre-auth amount, so at the pre-auth sets the max transaction $

 

[Mattwash]

Oh yeah, we have many that go over that amount but the vast majority are way below. We have lowered ours to only $5 and still people complain about it charging that when they only used one $2 vac cycle. Higher income areas may not have as many issues with that higher pre auth as they don't watch their bank accounts like a hawk. We have quite the range of incomes from lowish to upper middle.

For my vacuums, they are set at countdown. $2 charge. No other options. I will say half of my vacuum cc customers swipe twice. My wash bays are the only ones with $20 preauth count up.

 

[Mattwash]

For many years I have figure out the average spent for the end of the year.
Let say the average at the end of the year was $8.93.
I would increase what I call the stop gate to say $9.67.
Last year was $14.73.
For me keeping the stop gate an odd number has helped ALOT.
Hardly had an issue from customers.

Saying all this my son this year raised it to $20.00 ….Go figure, lol

You must have a lot of high income customers for the average price to be around $15. Very impressive wash!

 

[OurTown]

Are you on Crypto? Nayax works a little different I think, it won't allow the transaction to go over the pre-auth amount, so at the pre-auth sets the max transaction $

Yes. Cryptopay. On Nayax if someone "swiped" a second time would it show an additional pre-auth on their account? If so then that may seriously aggravate customers. Maybe it settles the transaction right away but that would not allow combined tickets on our end to save on processing fees.

 

[Keno]

Yes. Cryptopay. On Nayax if someone "swiped" a second time would it show an additional pre-auth on their account? If so then that may seriously aggravate customers. Maybe it settles the transaction right away but that would not allow combined tickets on our end to save on processing fees.

Yes, it will pre-auth the full amount again - usually customers that swipe twice are on the higher income side and doesn't effect them as much. Pre-auth is only for count-up. If the amount is known - like the $2 vacuum Mattwash mentioned - it is just a straight $2 charge without pre-auth.

 

[Keno]

For my vacuums, they are set at countdown. $2 charge. No other options. I will say half of my vacuum cc customers swipe twice. My wash bays are the only ones with $20 preauth count up.

This is exactly our setup. We don't get many repeats on vac though. How many minutes do you give for $2? We are $2 for 6 mins vac or 3 mins shampoo or 1 min fragrance

 

[Mattwash]

This is exactly our setup. We don't get many repeats on vac though. How many minutes do you give for $2? We are $2 for 6 mins vac or 3 mins shampoo or 1 min fragrance

they get 4 min. Here is a pic of the sign I have.

 

[Mattwash]

Yes. Cryptopay. On Nayax if someone "swiped" a second time would it show an additional pre-auth on their account? If so then that may seriously aggravate customers. Maybe it settles the transaction right away but that would not allow combined tickets on our end to save on processing fees.

It will aggravate some customers. In May I changed my preauth to $20, I’ve had over 1000 swipes and 11 people have reached out to me via the google number I’ve provided for complaints/concerns. I changed my sign in the middle of August and posted it on my Google Profile. Not once have I had someone reach out since then.

 

[jdelo719]

@Mattwash Where did you get your signs made? Online? I ask as I have switched over to card and the biggest complaint I have received is the Pre Authorization, but I also like the detail on it to tell them to push stop. Thanks!

 

[Mattwash]

@Mattwash Where did you get your signs made? Online? I ask as I have switched over to card and the biggest complaint I have received is the Pre Authorization, but I also like the detail on it to tell them to push stop. Thanks!

On the website Custom signs.com

I configured them myself and had it made. Also had some others using vistaprint, which their website seems to be more friendly if trying to make it from your phone.