This one customer was so clueless...

[Waxman]

One Thanksgiving I watched a guy at a gas station wash his entire car with a window squeegee!!!

 

[soapy]

Last Friday night I got a call after 6 pm from a lady who had put .25 cents short of the startup price and did not have any more money. Left a message that I had better come down right away and give her the $2.75 back since it was a lot of money to her ...... I never got the message until the next morning but would not have spent a hour of my night driving down to the wash and back for immediate refund. I did call the next morning and said no problem giving her money back and I would meet her at 9:30 am at the wash. SHe never showed up.

 

[MEP001]

I get calls all the time, at all hours, from people demanding I come fix the problem (It's almost always their fault). When I tell them that I'm not coming but I'll mail them a refund, they almost always refuse to give an address and hang up.

 

[JustClean]

Talking about customers removing the cones:
I put two cones in front of my automatic and went to town to get some spare parts. On the way back a customer called and said he put money into the machine and it didn't work. I just arrived at the carwash and of course the cones were put aside. I went to him and apologized sincerely. "I am sooo sorry. I don't know what to say...we've closed that automatic but some idiot must have removed the cones. I am so sorry. Please let me get you your refund you and I'll have a quick look on the cameras who that idiot was. I mean: who in their right mind would remove safety cones in front of a carwash machine???" ))
Needless to say that when I came back with his money the customer had already left ))

 

[Wash4Life]

Yesterday I saw a guy washing his car with the carpet shampooer on my fragramatic combo vac. He had carpet shampoo from front to back.

And that's the type of person who would say, "There needs to be a sign up," when someone tries to show him the way.l

 

[JGinther]

Actual screenshot of text message with mad customer:



Actual video of customer washing truck:


View attachment 20200919_110716.mp4

 

[MEP001]

Man studpit brush must have picked up some dirt off the ground man

 

[Greg_T]

Actual screenshot of text message with mad customer:
View attachment 2144


Actual video of customer washing truck:


View attachment 2145

This just defies logic.....

 

[mjwalsh]

Man studpit brush must have picked up some dirt off the ground man

JGinther,

Actually, we have found that very "scratch capable sand" is what tends to be on the bay floor more so than just regular dirt.

If small claims court &/or destructive social media occurs that video clip could be a "teachable moment" that 1.Customer must have some minimal ability to think. &/or 2.Customer must read warning sign about brush.

Small claims ... it could hinge on the potential bias of a slick talking judge???

 

[Kimberly Berg]

Fill in the blank: This one customer was so clueless, she/he _________________________________________________________________________________

Just last weekend I had a young gal call me on my "car wash hotline" complaining that "nothing worked in the wash bay!" I asked her if she was using my $1 tokens and she said "yes". When I asked her what happened when she turned the knob on the rotary switch, there was a long pause, then she said "Uh, there's a knob??" Lol!! Fortunately, I live close by and drove out to give her some extra tokens. She was very appreciative, and we both had a good laugh. Now, I've got a customer for life!