I have Unitec Washpay in my self serve bays. I have trouble more frequently than I would like with it not reading credit cards. Does anyone know if the card readers git weaker over time. We do all the usual stuff as far as keeping them clean.
How do you view this report, are you using a site server?We have Unitechs for our IBA's, and we periodically replace our card readers. Usually we'll notice a jump in bad card reads when doing our monthly reports, then we know it's time to swap them out.
How do you view this report, are you using a site server?
Thanks for taking the time to reply to my problem.Hi, I work for Unitec. I would recommend that you contact your distributor (if you haven't already) or schedule an appointment with Unitec at https://live.vcita.com/site/StartwithUnitec. Message me if you don't get the help you need.
Personally I don't think anything you do will fix it, I have same issues and it is just not very good card readers that they sell. Even with brand new reader I still have issues but can take that card anywhere else and it works fine. It is an outdated system, it blows my mind how behind the self serve car wash industry is compared to all other industries. It is like 1990s software/hardware and I get it being self serves are what a lot consider a thing of the past so these companies don't want to spend the money to upgrade.The credit card readers for the Washpay system are different than the card readers for the auto cashiers. We have one bay with a brand new card reader that I tried to help a customer with today and it kept giving a card read error. The card looked good and he said it worked fine everywhere else. We have this issue quite often.
For what its worth I inherited this system when I bought the wash. I really hate to abandon this system as we have an 8 bay wash and it would be pretty expensive to replace whatever system is used.
Thanks I will give that a try.I have WashPay and my "fix" for the customer is to take a Wal-Mart bag which I always have on hand nearby, put their card into the plastic bag then swipe their card w/ that plastic bag as a "barrier" between the card's magnetic stripe and the card reader's "reading mechanism" and for some reason this finally gets their card to read as "APPROVED" so that they can wash rather than "BAD CARD READ / ERROR". Customer is then very happy they can wash w/ their desired card!![]()
I have WashPay and my "fix" for the customer is to take a Wal-Mart bag which I always have on hand nearby, put their card into the plastic bag then swipe their card w/ that plastic bag as a "barrier" between the card's magnetic stripe and the card reader's "reading mechanism" and for some reason this finally gets their card to read as "APPROVED" so that they can wash rather than "BAD CARD READ / ERROR". Customer is then very happy they can wash w/ their desired card!![]()