wand was taped and it flew out and damaged car....what to do?

[rph9168]

Since you have no camera to see what happened I wonder if the gun was really in the holster when this happened. Did you try to see if the gun can come out of the holster as the customer claims?

 

[I.B. Washincars]

A few years ago we got some defective guns that would stay full on after the trigger was pulled. They would fly out of the gun holder at 1200 psi. We had a couple of complaints of flying guns hitting cars. We'd give them a a handful of tokens and call it good. Naturally the supplier denied that there was a problem with the guns.

Yeah, I bought about a dozen GIANT guns a few years ago. What a dangerous POS. Luckily, most of them were junk straight out of the box and I got them swapped out before anyone/anything got hurt.

 

[MEP001]

Someone I know got part of a bad batch of Adams guns, and Adams actually paid for damage to a car because it stuck wide open.

 

[CarWashBoy]

The gun in my self serve bay was taped with the trigger in the pulled position and when customer inserted money it flew out of holder and damaged the customers car....what should I do....he is saying its my fault, however he did not have gun in his hand prior to inserting money. I have not responded to his message yet....opinions please.

Pay for it. and move on.. Simple..
Doug

 

[Earl Weiss]

Pay for it. and move on.. Simple..
Doug

Yep, next thing you know your lines will be longer than they have ever been. Except that they won't be people wanting to use your place, just people wanting you to pay numb nuts claims.

 

[rph9168]

It may be more convenient in the short term to pay out nuisance claims but as Earl suggests in the long run you will just multiply claims like this in the future. If your wash is responsible for the damage then you should settle but in cases where customer negligence is the cause then the responsibility is theirs. Don't be a sucker for false or questionable claims.

 

[Stuart]

I have had some claims we were not negligent but we did offer to pay half of the bill. They had to get the repairs done first and bring us the bill or we have also sent our half directly to the body shop. fwiw

 

[ibspuds]

Pay it, it's the cost of doing business.....