What was your worst customer?

[traveler17]

I won't allow any sort of cooking equipment anymore, between the mess, the stink, and the damage they do.

We don’t allow it at any location either but you know people and signs.

 

[Greg Pack]

This does not qualify as one of our “worst customers” but entertaining none the less….

This customer ask if I found his floor mats…

I asked, when did you leave them, and he said about a month ago!

I had one guy that claimed he left his mats "about a year ago". He also claimed he called that number on the door about ten times (my personal cell phone). He then accused me of stealing them and using them in my own vehicle.

 

[KFPanda]

I had one guy that claimed he left his mats "about a year ago". He also claimed he called that number on the door about ten times (my personal cell phone). He then accused me of stealing them and using them in my own vehicle.

I get those people alot at the hand wash.

 

[MEP001]

He then accused me of stealing them and using them in my own vehicle.

Did you?

 

[Waxman]

I had one guy that claimed he left his mats "about a year ago". He also claimed he called that number on the door about ten times (my personal cell phone). He then accused me of stealing them and using them in my own vehicle.

I get that sometimes too. The last person that lost a nice set of mats because they spaced out and left them behind asked me "what are we going to do about this"??? WE!!!???

 

[Eric H]

"what are we going to do about this"??? WE!!!???

“Do you have a mouse in your pocket?”

 

[ACTcarwashlover]

Two guys pulled up to my vacuums with their truck and boat trailer (with boat) that had gasoline on the flooring, along with water. They sucked it up in the vacuum and blew it up with flames all over the place. The picture below is what the vacuums looked like before the explosion.

View attachment 8983

It really makes me wonder what can an operator do To either warn customers about the dangers of sucking up flammable liquids, or potentially having some sort of system where there would be a sensor inside the vacuum that detect any sort of presence of flammable gases, vapours or liquids and then cut power to the vacuum to prevent a fire?
I can understand if it sounds like it’s something impossible To build/implement considering the airflow and the dust that vacuums suck up could potentially foul the sensor

 

[Kimberly Berg]

3 years ago these guys came in and washed out their oil tank, using the HP nozzle. When they were done, the nozzle was covered in thick, black grease and then hung it back in the wand holder! The next customer alerted us and we headed over to clean up the bay. Took awhile to clean up the greasy mess. The hose and spray nozzle were so bad, we had to replace them. I'm just grateful they didn't wash out the greasy tank into my bay! After watching the video and their body language, I think they were overwhelmed by this project and the realization they had created a bigger mess for themselves!

 

[washnshine]

"what are we going to do about this"??? WE!!!???

Here is what “WE“ are going to do. I will tell YOU they are not here, and YOU will buy a new set of mats! That’s what WE are going to do!

 

[Greg Pack]

Did you?

I'm taking the 5th on that one.

 

[JMMUSTANG]

My wife reminded me about this.
Back around 1979 we were checking the washes around 10:00 at night.
In the 8 th. bay 2 girls were side by side against the wall with their pants down kneeling down on the floor taking poop.
I started to open my car door to well at them but my wife said to leave them alone.
Funny thigh the were yelling at us.

 

[Scott.Downey]

Yesterday...lol

 

[Scott.Downey]

Yesterday...lol

 

[MEP001]

Yesterday...lol

Was nothing wrong with it?

 

[Scott.Downey]

Was nothing wrong with it?

He Comes every couple weeks with a day cab in a outside bay and does the same shit every time. Bay works fine to wash a vehicle but probably struggles as a truck wash.

 

[ACTcarwashlover]

It sounds like the guy was trying to push on the stickers thinking it was a control panel, on an unrelated note do you have a foam brush?

 

[Scott.Downey]

No brush.

 

[Eric H]

Scott Downey, I can relate…but the way, nothing wrong with either of these machines. Operator error both times. One guy didn’t put the startup amount in the bay. The change machine guy was counting dollar coins as quarters

 

[Keno]

I hate when people do that - what would make someone think its ok to write with permanent marker on our machines and signs?!?!?

 

[MEP001]

Especially since it's illegal in most states. In Texas it's a felony.