carnut2
Express Exterior
Had a customer claim we scratched his rims on his 2013 Kia Optima. I reviewed his video and sure enough the wheels come in fine , he enters the conveyor cleanly and there is no apparent reason for the damage. I checked my conveyor up and down and see nothing. So I call the dealership and order a replacement. (Turns our the customer works at the dealership)
I wash thousands of cars over the next few weeks and then today, same guy same car comes in and says now I have scratched BOTH of his driver side rims. Happens my equipment guy is there and sees nothing in the conveyor that would cause this.
So I am pretty sure I am getting played but not sure how to prove it. I looked up on forums about Kias and their tendency to pull left which would match the damage on the rims but not sure if that would be true in neutral.
Any ideas? I will definitely refuse to wash this car/customer again but I want to make sure I am not missing something
I wash thousands of cars over the next few weeks and then today, same guy same car comes in and says now I have scratched BOTH of his driver side rims. Happens my equipment guy is there and sees nothing in the conveyor that would cause this.
So I am pretty sure I am getting played but not sure how to prove it. I looked up on forums about Kias and their tendency to pull left which would match the damage on the rims but not sure if that would be true in neutral.
Any ideas? I will definitely refuse to wash this car/customer again but I want to make sure I am not missing something