Southwest MI Carwash
New member
Is anyone using this program? Curious about support. Have been reaching out to company for demo with not a lot of success. Thanks in advance for any feedback anyone is willing to share!!
Car Wash Forum
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Coinless Mobile
- Thread starter Southwest MI Carwash
- Start date
Using it and it works well. But Coinless was bought by everwash a few months back and it's unclear whether everwash intends to promote and improve it. A couple people have speculated everwash bought it for the technology. It's put me in a state of suspended animation, I really don't want to push it on customers if it's going to eventually fold so I'm not promoting it. Touch4wash offers many of the same features and has an active owner, take a look at them.
JLanman
Active member
Hey Greg,
Thanks for the call out. Happy to assist here. Let me know if I can provide any details to help.
carwashbuenobueno
New member
Glad this thread was created because similarly, I've reached out to Coinless about three times in the last few months with no response. Will check out the other options listed here.
Kimberly Berg
Well-known member
I'm so disappointed that EverWash isn't offering better support for the Coinless app, or pursuing new customers. We implemented the Coinless app in September 2022 at our SS wash. So far, over 3700 customers have downloaded it and their feedback has been very positive! Usage is increasing each month, and averages 12% of sales. We also accept cash, credit and debit cards.
Where I used to be able to call Coinless directly for support, now I need to email them at - support@coinlessmobile.com. Usually takes 1-2 days to hear back, but they have been helpful. A couple months ago I was having trouble getting 2 vacuums back on-line. They sent me 2 new Coinitos and walked me through the installation process. All good now & hope it stays that way!!
Where I used to be able to call Coinless directly for support, now I need to email them at - support@coinlessmobile.com. Usually takes 1-2 days to hear back, but they have been helpful. A couple months ago I was having trouble getting 2 vacuums back on-line. They sent me 2 new Coinitos and walked me through the installation process. All good now & hope it stays that way!!
mikeS
New member
Hi Kimberly - Please give me a call to discuss EverWash and our support of Coinless. We are continuing to support and sell the app and I am happy to discuss any concerns you may have. 215-668-3420 - Mike Stern
I'm so disappointed that EverWash isn't offering better support for the Coinless app, or pursuing new customers. We implemented the Coinless app in September 2022 at our SS wash. So far, over 3700 customers have downloaded it and their feedback has been very positive! Usage is increasing each month, and averages 12% of sales. We also accept cash, credit and debit cards.
Where I used to be able to call Coinless directly for support, now I need to email them at - support@coinlessmobile.com. Usually takes 1-2 days to hear back, but they have been helpful. A couple months ago I was having trouble getting 2 vacuums back on-line. They sent me 2 new Coinitos and walked me through the installation process. All good now & hope it stays that way!!
Kimberly Berg
Well-known member
Hi Mike, thank you for your repy and post. I'm good! Mark Limburg has been very responsive at EverWash and Nick Koumarianos in tech support helped me resolve my network issues in August.
If you haven't already, please reach out to the 2 posts above who are looking for assistance (Southwest MI Car Wash and CarwashBuenoBueno).
Thank you!!
Randyjpastor
New member
I purchased a car wash in December of 2024 that had the Coinless app installed and running for over 2 years. What I have discovered is they have a MAJOR flaw in their app that exposes the merchant to massive fraud. When people sign up for the app and download they automatically receive $5 of credit on their account and every $50 they spend they receive $5 of credit, sounds great right?
What I have discovered is people setting up fake accounts and receiving the $5 over and over again. The average fraud is $10 up to $40 per person that is doing this. Coinless only checks to see if the phone number they set up is valid and gives them the $5 of credit. I have brought this to Everwash and Coinless attention to correct this major app flaw, they will need to correct the program or I will be canceling it.
It has cost me a couple hundred dollars per month so far, I hate to think how much the previous owner has lost. The cost of processing the Coinless transactions are already 8-10% which is on the high side already, the cost of eating the fraud is unacceptable. And believe me, the word about the flaw gets around.
The Coinless app program seemed like a great thing and I was about to add it to my other self serve wash, that plan is on hold until something is done to correct it.
Randy Pastor
Citrus Heights Car Wash
Cameron Park Car Wash
What I have discovered is people setting up fake accounts and receiving the $5 over and over again. The average fraud is $10 up to $40 per person that is doing this. Coinless only checks to see if the phone number they set up is valid and gives them the $5 of credit. I have brought this to Everwash and Coinless attention to correct this major app flaw, they will need to correct the program or I will be canceling it.
It has cost me a couple hundred dollars per month so far, I hate to think how much the previous owner has lost. The cost of processing the Coinless transactions are already 8-10% which is on the high side already, the cost of eating the fraud is unacceptable. And believe me, the word about the flaw gets around.
The Coinless app program seemed like a great thing and I was about to add it to my other self serve wash, that plan is on hold until something is done to correct it.
Randy Pastor
Citrus Heights Car Wash
Cameron Park Car Wash
Thanks for the info Randy. Keep us posted. The coinless system has worked without any major issue for me but Ive recently noticed a lot of people getting their $5 credit and using it and that only. I'd be willing to remove the $5 sign up incentive altogether from my system if that is an option, or give it only after a verifiable first purchase .
Holly WN - CH Car Wash
New member
It’s definitely a huge flaw… I was able to play around with it and created several new accounts in minutes all giving me $5 credits. You can make multiple email addresses all from your phone. You only need access to those emails just for a one time verification code and then use any random phone number, as long as it’s valid. People can make several new emails consecutively and wash entirely with all the free credits. Something definitely needs to be done with the app to protect the merchant.
Coinless has said that the $5 sign up credit is part of platform and can not be modified. The app would be great if they ( Coinless) could assign the account to your device ID, 1 account per device.
Randyjpastor
New member
I found it by watching the customer numbers… they usually are consecutive numbers for only $5 with bogus names and emails. I have a conference call with ever wash and coinless tomorrow, I’ll let you know what the outcome is.
