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  1. OurTown

    Vote: Do you answer................

    I'm estimating 9 out of 10 calls are not customers calling about issues. Most of those are sales calls and many are repeat callers. They waste so much of my time and very rarely are we interested in what they are selling. If a customer has an issue they can leave a voicemail but we call back...
  2. OurTown

    30 minutes for 6$ @SS

    If it was $4.00 30 years ago how much is it today?
  3. OurTown

    Water-Sewer Increase - Bay Prices

    I would think that's too much of an increase and you will get lots of pushback. What is your competition charging and how are they running their washes compared to yours? Our city has a completely different pricing structure but at 50,000 gallons we would be about $11.50/1,000 gallons for water...
  4. OurTown

    Water-Sewer Increase - Bay Prices

    You are in a very expensive area that is nothing like Kentucky. What are your water/sewer rates? I bet they are pretty high.
  5. OurTown

    30 minutes for 6$ @SS

    The only way I could see this working is if you bought the place cheap, it has cheap property taxes, cheap water available and you use the cheapest chemicals known to man. I understand the idea that a lot of people only spend $6 anyway but I obviously want the big spenders too.
  6. OurTown

    Considering Card Only Self Serve Car Wash

    We are currently at 42% cash and 58% cards. I'm sure we could convert some cash users to cards but a lot will just go to our competitors. Our credit union has a coin counter that can count coins 25 cents or less. (dollar coins must be rolled) When the machine is broken which happens more that it...
  7. OurTown

    Best Payment Options?

    I could not imagine a car wash without card acceptance these days. Cryptopay is the most practical because the equipment is inexpensive and easy to install. You could install it in only your busiest bays at first to see what happens.
  8. OurTown

    Erie/Hog Hair Brushes - Customers abusing brush

    I would like to see comparison tests between nylon and hogs hair on cleaning/dulling of paint in a self serve application.
  9. OurTown

    What was your worst customer?

    Makes you wonder if humans should eat shrimp.
  10. OurTown

    Site Evaluation Model

    The math on a few of these items doesn't make sense to me. Would a 1.0 site analysis be an average site?
  11. OurTown

    Hamilton changer having a hard time accepting $5 dollar bill

    Replace both sides. Sleep well.
  12. OurTown

    Looking to build 5 self serve and one touchless.

    Take a look at your exit strategy. With a new build on leased land I'm speculating you will have a difficult time selling later.
  13. OurTown

    Stacking self serve pump stand

    I'm not sure how many umps high ours are but I'll get back to you when I find out what one is.
  14. OurTown

    Looking to build 5 self serve and one touchless.

    Why not buy an existing location? Most likely it would cost less and include the land. It might not be shiny but you can make that way.
  15. OurTown

    Hamilton changer having a hard time accepting $5 dollar bill

    Randy has offered to sell you a Mars conversion which is the best thing you can do on a changer.
  16. OurTown

    Erie/Hog Hair Brushes - Customers abusing brush

    How is this abuse? Are you saying they use it turned off?
  17. OurTown

    What was your worst customer?

    We have this issue regularly. People's brains are fried these days.
  18. OurTown

    Crypto pay can it count dollars?

    If you have purchased analytics you can see all combined. Separately you can see card transactions and coins/bills.
  19. OurTown

    Crypto pay can it count dollars?

    It counts the bills and coins together because the bill validator and coin accepter are wired together. It can't count them separately if that's what you are asking.
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