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"Is it Me?" Eventually, often when you're tired and reflecting on the problem, you wonder what happened. A common answer: Your operation may have lost its edge. The cause is usually management. Why? Simple answer is... because things gradually slide. Great becomes "good enough" and the...

"Is it Me?" After reading your comments and observing your reactions over the years, I've been impressed with your positive attitude and work ethic. That said, your comments come as no surprise; I've heard them before... especially from owners that have experienced a steadily growing success...

Voice Of Reason Can't very well argue with the voice of reason!:o Thanks for providing a convenient ending to this nonsense...:cool:

PONTIFICATION: "Annoyingly pompous and dogmatic" Once again, I've been referring to detailing as AUTOMOTIVE APPEARANCE-CARE for the past 40-years, and customers have a clear, unmistakable understanding immediately. • APPEARANCE-CARE - normal preventive maintenance of washing, cleaning and...

PONTIFICATION: "Annoyingly pompous and dogmatic" It makes good sense to refer to detailing (full service or otherwise) as AUTOMOTIVE APPEARANCE-CARE... and offer it as a sensible alternative to what you often refer to as "maintenance". ;) While the definition of "maintenance" does broadly...

Don't Forget To Brush Just like the dentist says, you need to brush the chlorine. Sorry I didn't mention it initially. The mold or algae may be in the pores and need a penetrating friction to loosen and permeate the growth base. Good Luck!

Liquid Chlorine Try buying liquid chlorine from your local swimming pool supplier or chemical warehouse. Home Depot also carries pool chemicals. It is more concentrated than bleach. Let it sit for a few minutes; until it turns brown, then hose it off. We use it for getting all kinds of...

Frustrating Word Games No problem, Bud. In the past, a lot of time was wasted in carwash and detailing diatribe. As you know, emotions ran high and everyone grew tired of the jousting... with both audiences and players. Harkening way back to the mindless rants of "brushless" proponents...

Detailing is very much part of the vernacular. Can't figure out if your question was really intended for me... or simply a way to tee it up the conversation for you, Bud. Okay, feel free to use this opportunity to achieve whatever it is you want. Be well and stay happy!;) -Steve

It Depends... I never found a need to research or study that aspect. :confused: It's probably a low percentage, given the size of the motoring public in North America. Not the hottest pan on my stove, Bud... but I wish you luck on that quest.:rolleyes: -Steve

Automotive appearance-care That's precisely why I have referred to detailing as AUTOMOTIVE APPEARANCE-CARE... and offer it as a sensible alternative to what you often refer to as "maintenance". While the definition of "maintenance" does broadly describe what is technically done during the...

Insight? Nothing New. Numbers and their statistical byproduct have been created to lend a sense of value to the information purveyors. Absent a more comprehensive tally and impartial oversight, they can tell whatever story you wish to hear. :p

Care, Rejuvenation & Repair Here's a suggestion for classifying detailing into 3 distinct categories: APPEARANCE-CARE - normal preventive maintenance of washing, cleaning and protection of interior & exterior surfaces. Routine application of surface conditioning products. APPEARANCE...

Depends On Where You Are Bob... I've found that geography has a lot to do with the terminology reference. In the Northeast and Central states, reconditioning was the benchmark term. In the West Coast and Pacific Rim, detailing was the terminology of choice. Similarly, mobile detailing was a...

Confounding Translation = Miscommunication If a term used within the automotive community for decades is borrowed and used by a sub-set niche of that same community, the risk of misunderstanding renders the usage confounded and ineffectual. Such is the case with RESTORATION. While the...

The Answer: It Depends... The mistake that most operators (and yes experts, too) make in explaining Flex-Serve and its labor dynamic is to view it as analogous to full-service... when it is not. It more closely resembles a combination of an exterior wash and an optional hands-on detailing...

Whoever coined the term "full service" detailing screwed up... unless it also is intended to mean needless delay and inconvenience and a vast list of "oh no, we don't do that" stuff. Over the years, it has been redefined and updated, mostly by suppliers that have new stuff that isn't part of...

They All Have An Impact It seems foolishly indifferent to ignore potentially good revenue. You asked for suggestions on how to handle the situation of a continuously unreliable customer, and were hopefully seeking a positive result, given that ALL CUSTOMERS TALK. Doesn't it make sense to find...

One Final Clarification: Ignorance Isn't Necessarily Bliss Flexible-Service, Flex-Service... and finally Flex-Serve are all terms I used in the past to identify the operating platform. Initially, when introduced flexible-service or flex-service to the industry, it was intended to be a generic...

There's More To Consider About Flex-Serve To further bolster your appreciation of Flex-Serve, consider this: 1. The Flex-Serve operating platform is scalable. It can be sized to accommodate both existing demand as well as future growth with very little, if any, additional expense. 2. Because...